Car Air Conditioning
Bought an item from them on e-bay - a petrol strimmer. Was faulty when supplied & was told numerous times that it was my faulty it was not working (operator error), which it was not. Eventually they agreed to repair it, so I returned it at my expense.
When I received it back it was in a terrible state (cosmetic damage) & STILL did not work. They promised a refund and despite receiving the item back on 2nd July, 3 weeks later I have NOT had my refund and they are refusing to answer my e-mails or talk to me on the phone (apparently the staff who deal with e-bay can't answer the phones).
Am Â£73 worse off, no tool, no means of getting a refund other than a long winded pursuit via e-bay (they received the item back 39 days after sale but as I trusted them to refund I did not open a case against them in e-bay until after 45 days had elapsed - which means I cannot get an automatic refund).
Poor quality tools, poor customer service and a blank refusal to give me my money back. DO NOT USE