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    in reading -

    this review only gets one star because i can't give none. the taxi company took me (an another customer who had independently asked to go to the same hotel) to completely the wrong hotel. okay, this is a mistake that could be made. but when i rang to ask them to sort it out, i was told they could book me another taxi, but i'd need to pay for it. unbelievable - never experienced such poor customer service anywhere.

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