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    in london -

    taxi turned up an hour early for airport pick up then the company tried to charge 40 minutes of waiting time, despite us leaving before the time i had booked it for. they said that because i had (i thought helpfully) given them my flight details, they had booked it for 10 minutes before landing time. despite me specifically booking it for an hour after landing to allow for baggage pick up etc. driving was also pretty dangerous but main issue was the overcharging and then the refusal to accept that they got the time wrong despite the app clearly stating the time i booked for. baffling. had a good experience on outward trip to airport with a different driver but would never use again on basis of most recent experience. very stressful and unpleasant after a long journey.

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