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    in norwich -

    driver drove off with my suitcase. both our fault, fair enough, when operator tried to call his mobile it was off and i knew from a conversation i had with the driver he was driving 2hrs away for the weekend. annoying but still understandable. but operator refused to text him my contact details for when his phone was back on so i could arrange pickup. claimed he would know who i was magically. even though taxi was booked through airport. he then said he had been on 14hrs and hung up. wtaf!

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