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    in althorne -

    first time trying to use this company and i won't bother again. i called about 1.5 hours before i needed a pick up from our local station and they asked me to pay in advance which i was happy to do but when we got off the train at our local station the taxi wasn't there. i called and was informed that they had just finished a job but were still 15-20 mins away. the walk home takes about the same time so my husband and i just walked home in the pitch black. rather infuriatingly, i was told i couldn't have a refund straight away and that i would need to call on the next working day to arrange this. not happy as i paid in advance in good faith so i feel like i have been ripped off.

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