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    in pontypridd -

    i had a leaking radiator which had saturated my carpet, underlay and through to floorboards so i contacted rightio at 1pm and was informed an engineer was in my area and given a quoted cost and to stay by phone as they would ring back with estimated arrival time. after an hour i contacted them to be told they would contact engineer and get back to me - 4 hours after initial request and just before 5pm they eventually rang back to inform me that the engineer would not be coming until the next day - at this point i cancelled the job. supposedly a 24/7 operation with fast response!!

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