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    in hull -

    disgraceful attitude - there are no laws about when someone can cancel a booking, so you think its ok to call a customer a tw*t? maybe you should check that your driver doesnt have his phone on speaker!you messed us around over christmas, telling us cars were coming but never arrived, lies after lies. you had the cheek last night to tell my son he had to pay the driver even though he had rung to cancel the booking, and then you threaten to ban us from every taxi firm in hull? really? your staff couldn't run a bath let alone a taxi firm. if management read this - check your phone records from last night around 9pm, and if you think this is acceptable, you have serious problems

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