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    in mobile -

    like the first reviewer, i had used this service for many years but in the past year or so they have become extremely unreliable. i am on first name terms with many of the drivers and have always found them friendly and accomodating. the problem lies with the controllers. they are rude, often aggressive. when you politely question the time a taxi will take ( the standard is often 1 hour in a dismissive tone) shouted abuse is now the norm. last night i was told that they were too busy to listen to me. i was told this twice and cut off twice in mid sentence when i asked about the complaints procedure. whe i asked for the controller's name he refused to give it to me. i will never use this disgraceful service again as a result. a pity considering the pleasantly contrasted drivers who have informed me that it is indeed the controllers who are the problem.

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