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    the taxi we booked never showed up.we waited 10 minutes after the due arrival time and rang them in a bit of a panic.the chap (calls you "darling" - irritating and hugely patronising) said it would be here any minute.fortunately, the cleaner jumped in her car and took my brother because if he'd missed his train he would also have missed his shuttle to brussels and quite possibly the lecture he was supposed to deliver there.my mother stayed at home by the front door and the taxi never came. no one ever contacted us. no one ever said sorry or offered any explanation.if you want to get where you're going do not use these people.

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