• 1

    Z Cars

  • 01636 700551

    01636 700551

  • Downside Cottage North Road North Muskham Newark NG236HP
Reviews

Overall rating from 10 customers

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  • 1 Report review »
    in Johannesburg -

    Weve been completely messed around by Z Cars Newark today - we booked one this morning a good 3 hours in advance, only for it not to show up. When it eventually did, the driver explained that the office booked it for an hour later. We made the stupid mistake of booking them again for our route back - booked half an hour in advance and we are still waiting (20 minutes later) in the freezing cold. Dont waste your time - use a company that is worth the service.

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  • 1 Report review »
    in Newark -

    Ued Zcars for over 5 years, I can confirm they are often very late, as over 30 minutes and are not apologetic about it . I was advised by one of their own drivers never to book them if I need to arrive on time , as they send the cars off after the agreed time of arrival. They do not text or call to say that for some reason the driver will be late , instead you call the call center and they keep confirming they are just "a few minutes away " . Today they were 40 minutes late for a ride booked hours in advance and even their call center confirmed the car was not sent until minutes after it was supposed to be there.Their call center told me this is the system used by all taxis in this country and that if I want to be on time , not to rely on taxis. I do second his opinion one should not rely on Zcars taxis if would expect a taxi not to be 30 to 50 min late , but as for the "country" part , I would advise to talk to Yellow Cars and see if they can do a bit better.

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  • 1 Report review »
    in Newark-on-Trent -

    1 star is 100% too much! expensive, arrogant and incompetent. We ordered, over the phone & received text confirmation of booking of a six seater taxi for Saturday evening. 5 minutes after the planned arrival time we started to try to contact the office. We were told it is a busy time & they would try to get a taxi to us. Eventually 2 taxis turned up expecting double the amount of A N other taxi to do the same journey! Shocking service. Absolutely disgraceful. Will not use again.

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  • 1 Report review »
    in Newark -

    Dont bother, Taxi booked night before,20 minutes late to be told drivers alarm hadnt gone off,then couldnt give eta,and admitted he hadnt spoke to him...liars and let downs avoid at all Costs,totally rubbish service on hold,then phone goes dead

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  • 1 Report review »
    in NEWARK -

    AVOID AT ALL COSTS Honestly we didnt read the reviews online, booked them in advance for a drive to a family wedding. When they were 5 minutes late we called and were told '5 minutes', waited 5 minutes and called back again '15 minutes' etc etc. Repeat until we're an hour late and we give up.. if they had told us initially we would've booked another taxi. Awful service, awful customer service (when I called and asked to speak to the manager the next day they left me on hold for 33 minutes whilst they 'found them'). DO NOT TRUST DO NOT USE.

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  • 1 Report review »
    in Newark -

    I will never book a taxi from this company again. I have booked a cab and was assured that it will be on time. Not only that they did not let me know that the cab is going to be late (half an hour late !!!) they were very unpleasant and I was late for work. Office did not even bothered to answer my call. The driver did not know how to get to our destination so I had to pay almost double as he was going the wrong way. It was not the first time when it happened. If you have a choice CHOOSE DIFFERENT COMPANY!!!

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  • 1 Report review »
    in Willow tree pub -

    Very poor. Not worth one star. Asked for a five seater....a 4 seater turned up ....so double the cost as there was five of us.....and told three minutes for the next one. Chased several times....politely...and keept being told he is on way...45 minutes later he arrived. Ruined our evening as we missed the second half of the footy...Portugal game. Don't trust what these guys tell you

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  • 1 Report review »
    in Newark -

    Not even worth one star! Rubbish Rubbish Rubbish!!!! Booked a taxi in plenty of notice for an early train departure. Even received a text notification. No taxi came! Called and the person put me on hold 3 times! In the end we had to walk to the train station with our cases as couldnt afford to miss the train! 40 mins later received a text message to say its on its way! Z Cars you are a joke! Absolutely disgusting service and not even an apology! You dont deserve to be a taxi service. Your customer service is atrocious! Cowboys! Book these and youll be very disappointed! You have been warned!!

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  • 1 Report review »
    in Middlesbrough -

    Driver took longer route, stole money off me threatened me with police. Trading standards called, do not use this company. They used an app on mobile to overcharge me not a legal recognised taxi meter, as recognised by British government and trading standards.

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  • 4 Report review »
    in Langley Mill -

    Put up with us 3 rowdy lot on the way and that takes some doing so thumbs up for this cab firm.

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