Taxis in RG5

Booked this lot for taxi to Gatwick and return pickup. Text to confirm pick had wrong post code. Driver arrived on time but not helpful in terms of luggage. Got to Gatwick on time. Return was something else. Driver was late. Contacting him proved difficult, when we did he asked if we were in the Yellow car park - there isnt a Yellow car park, then radio silence. Called yet again when someone else answered and said he would get hold of him. After more frustration he turned up in the Red car park where we were. Set of on the journey home but didnt have our address in his satnav so got somewhere close and asked if “this was it”, a random assumption. Directed him to our house where he sat in his cab, opened the tailgate so we unloaded bags and closed his tailgate for him. Useless company and useless driver.

We booked a taxi for 4 adults to take us to a restaurant & a return trip. The driver who picked us up was on time, friendly & efficient ( he deserves a very good rating). For the return journey, the company could not come up with a driver and after 50 minutes of waiting & numerous phone calls to them, we fortunately found another means to return home. Alpha cars seem to have a monopoly on all taxi firms in Basingstoke ... sadly they did no fulfill their obligation, so we would not recommend them.

Called a day in advance asking for a 3:15pm sharp service for a school run, even sharing with the operator that if I was not going to be able to make it "my wife would've killed me". Service confirmed and call 30 min before the expected time (2:45pm on the day) to confirm all was booked and ready. 3:15 Nothing!... called and they advise the vehicle was on its way, 3:25 nothing! 3:27 vehicle showed up telling me he was just told about the service. Had to collect my kids at the school reception because of course, I was 10 mins late...

They don't deserve even a one star. I booked a taxi on Friday, wanted it to come on Saturday. I waited 15mins for a taxi, I was in hurry, so I called to Alpha Cars asking where is taxi, the operator said it will be with me soon. Taxi never showed up. I called again and said it's not here so I want to cancel it. They said sorry and sent me a message that the driver couldn't find me which is not true! The taxi never come to pick me up. So disappointed, because of them I was late to my appointment. I will never use them again and won't recommend to anyone.

The company is good depending on what driver you get there is a mini bus driver who resembles Shrek with a Liverpool accent beware he is a greedy bully.

great taxi service. polite, professional and reasonable prices. cant complain.

Horrible experience - do NOT use. Just had the worst taxi trip ever from these guys, driving me, wife and two small kids from Gatwick. Two minutes into the trip the driver pulled out right into fast incoming traffic at the Gatwick roundabout (slammed brakes all round - thankfully no injuries); then he drove 2 car lengths from the car in front on the motorway; he then tried to argue back when asked to leave a safe distance, and had to be firmly told a second time before complying; he continued to be erratic leaving no room for manoeuvre when an MPV switched lanes in front of him; he then undertook at speed on the motorway completely unnecessarily and dangerously; and the coup de grce was when he dropped us off at home, steadfastly refusing to help get the cases out of the car, and having the temerity to swear at us for not closing his boot. This driver might be a one-off agency contractor - but the deck of Riviera Cars business cards on the dashboard suggest otherwise. Appalling

Used Riveria in March for a collection to Heathrow with another collection on the way. For both journeys the drivers arrived on time with the right car for the luggage (cases plus a large snowboard case), the drivers helped load up and had the second address already programmed in. For the return journey our flight arrived 45 mins early so we thought we would have to hang around the airport but the driver called just as we were leaving customs to say that he had been monitoring flights and was there! Prices for both journeys were as agreed when we booked. Perfect service on both journeys. Plus - we left one of our ski helmets in the taxi on the outward journey, brand new and over £100. We thought we had lost it but Riviera kept it for us at their office and we collected it when we returned. I started using Riveria after a bad experience with another company and would now only ever use Riviera, always excellent service, with clean cars and polite and helpful drivers.

Use this company regularly over the passed 5 years and they have never let me down. They even helped me when I broke down this evening. Thank you Riviera cars