• 1

    Holdcroft Nissan

  • 01782 204040

    01782 204040

  • Leek Road Stoke-on-trent ST16AL
Reviews

Overall rating from 2 customers

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  • 1 Report review »
    in Mobile -

    Terrible service department, never ring you back, don't help you, have no cars to lend you, have made a complaint to head office, now selling the car as I can't stand to deal with them ever again!

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  • 1 Report review »
    in Mobile -

    When the time came to use my local dealer Holdcroft in Stoke on Trent for a small seat sensor replacement. The vehicle was scratched and never reported at the time. I reported this back to the dealer and they agreed to book the vehicle in for repair...this took them 2 weeks once i called back for an update. The repair process was shameful for a dealership. They misplaced the car keys on day on so the vehicle sat there on day one unseen. The workshop manager then quoted directly that it would be a priority and he would deal with it personally, a week went by and i heard nothing. O called back into the dealer and again placed on hold for over 15min as they located the car. I was then assured that the car would be top draw on picking up. It was not to be the case. The outside paint work had been stone chipped. The internals were covered in spray dust and grease. They never returned my emails,shameful customer service. Now travel to Nottingham to service the vehicle due to the experience.

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