• 1

    Epos Direct Ltd

  • 0800 033 6888

    0800 033 6888

  • Northern & Shell Tower 4 Selsdon Way Tower Hamlets London E149GL
Reviews

Overall rating from 53 customers

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  • 5 Report review »
    in London,Uk -

    The best customer support service I have ever had the pleasure to talk to. They solve the issues very quickly and efficiently.

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  • 5 Report review »
    in London,Uk -

    It was amazing at helping me with the issues I was facing with my till. The support team talked to me in getting things formatted the way I wanted them, and also input them into the system. Brilliant service and my till is now doing the things I want it to, and I know what to do with future inputs.

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  • 5 Report review »
    in London,Uk -

    We had an issue with the scanner, I called to the support and they were extremely helpful and professional in solving the issue in a timely manner.

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  • 5 Report review »
    in London,UK -

    I have spoke to support team many times to quickly sort my issues in setting the POS systems for my new business. They sorted all the issues quickly and took some time on the phone. Thank you!

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  • 5 Report review »
    in London,UK -

    Honestly, I am happy with the till system and the customer support the response was immediate. Nothing much to say about because I did not had any bad experience with them.

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  • 5 Report review »
    in London,Uk -

    Quickly solved my issue in no time during peak hours of my business. They understood my frustration and were very polite while replying to me. Thank you!

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  • 5 Report review »
    in London,uk -

    No need to take care of low running of stocks manually. User friendly POS tracks inventory, pay roll etc, Im extremely satisfied with Epos Direct and got within in my budget. Technical team was just a call away with 24/7 support.

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  • 5 Report review »
    in London,UK -

    The support was outstanding from team, and I would prefer anyone to have for their business. Even the hardware replacement is also done with ease.

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  • 5 Report review »
    in London,Uk -

    I had an issue with my access screen, I called to support and the support guy was very helpful and solved my issue and explained about the issues which I have had. He also sent me some training videos and explained support available in back office.Very helpful and friendly guy, Thank you!

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  • 5 Report review »
    in London,Uk -

    A true professional guy who has given me the best advice. Very knowledgeable and understanding my needs recommended the best POS for my business.Thank you so much!

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  • 5 Report review »
    in London,UK -

    Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.

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  • 5 Report review »
    in London,Uk -

    Support from Epos Direct was very helpful. They have answered all of my questions, we switched to EPOS Direct to help our customers with quick service and also accept all type of payments. It has been a smooth journey so far and I would recommend this product.

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  • 5 Report review »
    in London,Uk -

    EPOS Direct provided me with excellent service right from my initial queries till the system has been delivered and installed. They have given me very valuable information which helped me to find the right EPOS which can serve all my needs. The training session was excellent giving me and my staff a complete knowledge about the system. They kept me updating regarding delivery and set up once the decision has been made to go with EPOS Direct. I refer to my friends to go with EPOS Direct.

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  • 5 Report review »
    in London,UK -

    We ordered till system from Epos Direct a few days ago. The technical support we have received was very much satisfied. The support team has good knowledge about the system and is very helpful in setting up the new System. Thank you! Highly recommend Epos Direct!

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  • 5 Report review »
    in London,uk -

    This system is so easy to set up and the training process was so simple. It allowed me to keep track of inventory and also hold bartenders accountable for their money.

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  • 5 Report review »
    in London,Uk -

    24/7 online supports helps me in resolving my issues. I am very much satisfied with the support I have got from the technical support team in resolving my issues. They respond quickly and stay connected until the issues are resolved. Its the passion of the people working there to help out. The EPOS Direct with great product and support made them a leading brand.

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  • 5 Report review »
    in London,Uk -

    I spoke to customer support team on the phone today and just want to say how helpful they were. The support team member was very patient to make me understand completely. He went above and beyond to help me. He even followed it up by sending an email with clear instructions. Excellent customer support. Thanks!

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  • 5 Report review »
    in London,Uk -

    I received an amazing service and the gentleman who was training me, made it so easy for me to learn and he worked around my schedule. It was an amazing training session. Thank you for your help and support.

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  • 5 Report review »
    in London,Uk -

    Incredibly helpful service today. He helped me to try and fix the issues we were facing in installing the terminal. The support guy talked with us in a friendly, clear and concise manner. Brilliant customer service. Thank you!

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  • 5 Report review »
    in london,Uk -

    Incredible support service from Epos Direct team. Ive been associated with them over 5 years and satisfied. The perfect service over the phone, they are exceptional and provide ultimate level of service. They reply within minutes and sort out the issues in quick time. I can honestly say this review is for the support team, The support team fully deserves the praise. Committed, technically smart, customer. Service exceptional.

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  • 5 Report review »
    in London,Uk -

    The support guy was so helpful & guided me through setting up my till system. He was so patient & professional in dealing the customers!

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  • 5 Report review »
    in London,Uk -

    So far so good, the system is working fine. My trainer was fantastic as she was caring and had lots of patience with good knowledge.

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  • 5 Report review »
    in london,uk -

    So far so good, the system is working fine. My trainer was fantastic as she was caring and had lots of patience with good knowledge.

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  • 5 Report review »
    in london,uk -

    Great product and service all around. The people in Epos Direct are professional and answered all my questions. They have really very good knowledge over the product and have good patience in listening and solving the issues. Will definitely recommend this product to others.

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  • 5 Report review »
    in London,uk -

    I have an epos system already using in my store and looking to buy another for my another store. I am very much satisfied with Epos Direct and decided to go with it, my implementation manager from the start, what a gem he has been, very polite and patient and more so knowledgeable, i have learned so much from him which i will pass on to other management in my stores, if anyone is thinking of upgrading or looking a new Epos system then look no further and upgrade to Epos Direct.

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  • 5 Report review »
    in London,Uk -

    Brilliant support, for integrating our PDQs into EPOS system, was top notch. It was a personable approach was a nice touch, with what could've been an otherwise dry experience :)

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  • 5 Report review »
    in London,uk -

    It has been an amazing support for me during the installation process of our new till system. Nothing is too much trouble, the technical guy was always patient and understanding, a real asset to the team.

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  • 5 Report review »
    in London,Uk -

    During busy time with thousands of restaurants and takeaways preparing to reopen on the 4th July 2020, customer support executive went over and above and resolved the issue quickly. As a small restaurant, this kind of support is invaluable in the current time.

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  • 5 Report review »
    in London,Uk -

    From the time of purchasing till, setting up and training everything was brilliant. The complete team was helpful and patient to my satisfaction.

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  • 5 Report review »
    in London.UK -

    Amazing customer support as they took remote connection to solve my issue and very patient with me. Thank you for the best support ever!

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  • 5 Report review »
    in London,uk -

    Very much satisfied with prompt call back from the support team and took time to make sure everything was set up in time to get ready for service.

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  • 5 Report review »
    in London,uk -

    They provide the best online training in the industry and they also have the Youtube videos available on the usage of the system.

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  • 5 Report review »
    in London,Uk -

    Epos Direct customer staff was amazing with helping me today. They fixed the issue quickly and efficiently, Simply amazing!

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  • 5 Report review »
    in London,Uk -

    Great support throughout the installation process. Thank you, I dont think we could managed without your help.

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  • 5 Report review »
    in London, Uk -

    The support team was very helpful and polite. They sorted out all my issues in quick and Im very satisfied with all the help they have provided to me.

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  • 5 Report review »
    in London,Uk -

    Excellent support team explained everything in detail and was very patient. The best company and I would highly recommend.

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  • 5 Report review »
    in London,Uk -

    Extremely helpful, answered all my questions with patience. He has good knowledge and didn't leave the call until I was clear about the usage of the system - much appreciated.

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  • 5 Report review »
    in London,Uk -

    I just wanted to say how helpful the person I spoke to was, it was the best support service with valuable information. We could not ask for better service than what we received. Outstanding!!!

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  • 5 Report review »
    in London,uk -

    We've been using Epos Direct epos system for past 3 years. User friendly software very easy to use and can integrate with Payment Sense terminals. The tech support team is super friendly, very knowledgeable in what they do and quickly help us with the solutions. The make the experience very easy and the whole interaction was just very pleasant overall.

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  • 5 Report review »
    in London,uk -

    The service has been best as they guide with clear instructions in setting and training the till system.

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  • 5 Report review »
    in London, Uk -

    I am very much happy with the POS system, the customer support is quick to respond to the issues and sorted them quickly.

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  • 5 Report review »
    in London,Uk -

    I am very much happy with the service they provided so far. They talk very politely and explain in detail about using the features.

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  • 5 Report review »
    in london,uk -

    Fantastic support service, staff is very friendly and helpful with good knowledge. Value for money and easy to use system.

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  • 5 Report review »
    in London -

    Epos Direct has excellent support team. They are really nice and solve the problem quickly and talk very politely with the customers.

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  • 5 Report review »
    in London,Uk -

    Fantastic service!! Epos Direct has been excellent in taking the complicated process off my hands & dealing with it!! Would definitely recommend.

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  • 5 Report review »
    in London,Uk -

    it was a helpful and efficient customer support service. They make the things easy and nothing was too much trouble.

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  • 5 Report review »
    in London -

    The till system is easy to use. Excellent support and remote help system in place which is perfect for issues when you're starting this system for the first time.

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  • 5 Report review »
    in London,Uk -

    Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%.

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  • 5 Report review »
    in London,Uk -

    Thanks for excellent customer service. Quickly found the solution for me. Im impressed by the way they responded as they consistently helpful and patient.

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  • 5 Report review »
    in London,Uk -

    Excellent guidance as it was incredibly help and answered all of my questions. The support guy quickly explained it clearly and concisely.

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  • 5 Report review »
    in London, Uk -

    It was really helpful support, informative and easy to understand. They are very professional in solving the issue sand friendly while providing you training. Thank you!

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  • 5 Report review »
    in London,uk -

    Best company with amazing tech support. It has brilliant features and meets the needs of our business. Keep up the good work!!

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  • 5 Report review »
    in London,Uk -

    I was looking for an Epos system to my retail business. One day I got a call from Epos Direct and I thought they were also same as other epos providers. I did some research over epos systems and I found that Epos Direct is offering high quality hardware till systems. I tried for a demo and they have proven to be worth the money. Over the last 3 years I have also come to appreciate the customer service. I am completely satisfied with them.

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