• 1

    Wilson Express Same Day Ltd

  • 01622 685895

    01622 685895

  • Unit 1 Spectrum Business Estate Bircholt Road Maidstone ME159YP
Reviews

Overall rating from 5 customers

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  • 1 Report review »
    in Ashford -

    waited 5 days for an next day delivery they also do not answer the phone - AVOID

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  • 1 Report review »
    in Pett, East Sussex -

    The website of this company states "As your local APC partner, we'll be your point of contact for everything, working closely with you on all your delivery needs. let us know how we can help! Every one of our depots is committed to building ongoing working relationships with its customers.” HOWEVER, when APC delivered my "overnight" package to Wilson's to enable them to deliver it to me, this "sameday" courier company took a further five days to deliver it! On three consecutive days they ignored my enquiries about its whereabouts and on the fourth day they sent an unapologetic email full of flimsy excuses about me living at the end of their route and the van breaking down. When I pointed out the lack of apology I received another message telling me that it could have been delivered sooner but since I had been so rude, they were not going to and they were not going to apologise. TERRIBLE SERVICE. I COULD HAVE WALKED TO MAIDSTONE TO COLLECT MY PACKAGE MORE QUICKLY THAN THEY DELIVERED

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  • 1 Report review »
    in Kent -

    Would like to rate them zero but can't. For the second day running, they have failed to deliver my overnight parcel. When I called, the rudest person I have ever dealt with simply said "you are not going to get it today" with no explanation. When I asked why, I was given the excuse "it arrived late at the depot due to circumstances beyond our control" When I pointed out that tracking showed it as having arrived at their depot at 05:17, his excuse was "yes but the lorry was not offloaded until 07:45". So the "beyond our control" circumstance was that they took too long to offload the lorry! No apology, no commitment to deliver it quickly next day, just more and more rudeness and complaints about MY attitude. Well excuse me for complaining that you are not providing the service I have paid for. Avoid this company like the plague.

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  • 1 Report review »
    in Ashford -

    Never in my life have I spoke to someone so RUDE. Was given less than 10 minutes notice to my delivery arriving and I wasn't home. So called the number and the apparent manager I spoke to was unbelievable. I said I had to be at work soon and his response was 'excuse me this business does not fit around your lifestyle' this annoyed me and when I said do what you got to do to get me this parcel today he replied with 'With an attitude like that I don't think I'll bother!' And he hung up on me. I called back and he refused to answer for over 5 minutes. I got my daughters dad to call and he was told by the rudest man alive that I hung up on him but soon changed his story and said I was rude so he hung up. Then I got the people who I ordered from to call and they were told that I was abusive apparently. I cannot believe this person. I know his name and have reported him and will take this further if I have too. Soooo annoyed and upset. Just utterly horrible. Will never deal with them again!!

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  • 1 Report review »
    in Surrey -

    Got an email from the supplier and from Wilson Express Same Day Ltd saying tickets would be delivered today (Thursday, the day before a bank holiday weekend). I had tracking details that told me they had been loaded at 7.53 am, so I waited in. All day I waited in. Later a line saying 'closed / carded' appeared. (I was told this means the driver has attempted delivery and left a card - well, no card was left, and I don't think any delivery was attempted: two of us were in the house at the time). I rang after 6 by which time it was reading 'returned to depot'. The next time they can do is Tuesday, four days' time, so I have to stay in all day again (though this time they said I could ring for a delivery time estimate). Anyway, 'Same Day' looks a misnomer.

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