• 1

    The Umbrella Homes Ltd

  • 029 2023 0338

    029 2023 0338

  • 76 Woodville Road Cardiff CF244ED
Reviews

Overall rating from 9 customers

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  • 1 Report review »
    in Uk -

    Highly unprofessional. The flat was filthy on moving in, furniture damaged which was reported yet they still keep money from deposit. Charged a whole months rent even though contract ended before end of month. Also turned up to conduct a viewing without any notice. THIEVES is the only word to describe them! Run a mile before using them. You have been warned.

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  • 1 Report review »
    in Cardiff -

    If I could give a zero i would, they are terrible. Don't expect to get a full deposit back as they will rip you off. The also charge their customers for the deposit guarantee scheme, which goes against the purpose of the legislation. Repairs will take a long time and they will try and do viewings when you are leaving without giving the legal notice period.

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  • 1 Report review »
    in Cardiff. -

    Would give zero if I couls. Don't trust them and you won't get a penny of your deposit back. Rude, untrustworthy liars. All the positive reviews on sites are employees or fake profiles. Would give zero stars if option available.

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  • 5 Report review »
    in Mobile -

    the new Management went above and beyond the call of duty to help me find my new home! Friendliest and most professional Lettings Agency in the area! Many thanks for all your help!

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  • 5 Report review »
    -

    I have been renting a flat in Cathays from The Umbrella Homes since February this year. I have had bad experiences in the past renting with other letting agents, so I was surprised to find The Umbrella Homes were efficient when it came to repairs. Their staff are knowledgeable and eager to help with any queries I had and repairs were undertaken quickly. I would recommend this company to anyone looking to rent in Cardiff.

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  • 5 Report review »
    -

    The umbrella homes came highly recommended to us from a friend who has used them in the past and we found our experience with them to be everything we were told to expect and much more. The service we received was incredible and the people were very friendly.

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  • 1 Report review »
    -

    I had a terrible terrible experience with them. They are the most Unprofessional I've ever met. They have never cared about the flat once it was let to us. None of the utility appliances like Washing machine, microwave, Gas stove, Geyser were in shape..even inspite of several complaints they dint even bother to come and check, forget about the replacement. Very Very poor service. Finally, we have vacated the flat out of frustration and the last blow as that they have kept the Bond amount of 1000 pounds completely and haven't refunded even a single pence citing silly reasons that house was not clean, the gadgets were not working blah blah blah for which we complained so many times and being the fact that none of those were ever functioning properly. Upon asking the reasons behind nonrefunding of the bond amount, they started showing their ugly side by talking in extremely unparliamentary language. Be away from these blood suckers !

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  • 1 Report review »
    in Mobile -

    DO NOT use this company worst service I've ever received.

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  • 1 Report review »
    in Cardiff -

    Poor service, untrustworthy

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