• 1

    The Stove & Fireplace Centre

  • 01342 315949

    01342 315949

  • 77 High Street East Grinstead RH193DD
Reviews

Overall rating from 5 customers

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  • 5 Report review »
    -

    A few months after having my lovely stove and fireplace fitted I discovered water coming down my chimney. I phone the Stove Fireplace shop in East Grinstead and left a message on their answer phone. They called me back that afternoon and arranged for David to come out and have a look. It transpired that some old flashing around my chimney stack had worn and broken and was letting the rain in. Within 2 weeks the stove Fireplace shop had sent out two of their fitters who replaced my flashing and, even though it was additional work and nothing to do with their installation of my stove, they only charged me costs. They also very kindly cleaned and tidied up my stove free of charge as it had got a few marks from the water coming through the plate and down the pipe. Very helpful and lovely, professional people. I have already recommended them to all my friends.

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  • 5 Report review »
    -

    Some months after having my lovely stove fitted I had an issue with some water coming down the flue. The Stove Fireplace people in East Grinstead were wonderful. I left a message on their answer phone and they called me back that afternoon. They booked David to come out and have look a couple of days later. Even though it was clear that the problem was with my own flashing and nothing to do with their installation they replaced the flashing charging me only the cost of the lead flashing. All the work was completed within 2 weeks of my initial call. The fitters were neat and tidy and very polite and friendly. Wonderful service and friendly staff. I have recommended them to many of my friends who have also used them.

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  • 5 Report review »
    in Mobile -

    Ten year guarantee on all aspects from hearth to chimney pot

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  • 5 Report review »
    in Mobile -

    Beaten all quotes I had received locally

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  • 1 Report review »
    -

    They supplied and stove that di not draw properly. they advised I should fit a taller chimney pot and cowl. After less than a year the cowl has fallen off and the plaster securing the chimney come loose. I have been trying to contact them for 1 month and they do not return calls. They are only interested in taking your money. Post sales support is something they do not do, not even the courtesy to return my call. Avoid.

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