• 1

    Flaming Grate

  • 01494 485695

    01494 485695

  • Oxford Road Stokenchurch High Wycombe HP143TA

About Us

Supply / installation of wood burning stoves, fireplaces, gas fires

Trade and Regulatory Bodies

Reviews

Overall rating from 5 customers

(This overall rating will include your review soon)
  • 1 Report review »
    in Kingsteignton -

    I used this company to provide and fit a new stove for my mother whos in her late 70s The owner of the company arrived to fix a problem with the fire rope falling off the brand new stove. 1 piece he just ripped off saying it not needed and the when he reluctantly fixed the other rope on the doors he said to her if you dont like it Ill rip it all out and give your money back, + many other snarky comments during the duration which left my mother unsettled and upset. This worried her to the point of her calling me to say they are removing the fire! In summary: the MD of Flamingrate likes to frightening & intimidate vulnerable and elderly to avoid further guarantee work.

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  • 1 Report review »
    in bucks -

    Started an enquiry in April to renew /replace a fireback for an open fire. Many calls e-mails and broken promises later I now have to start again! I like to use local firms but 6 months is too long to say they don't want or need our business. We previously had been pleased with a gas fire installation. I could not recommend now sadly.

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  • 1 Report review »
    -

    Installation of fireplace OK but major problems with the grate. Frame had marks appear immediately after installation - this was replaced efficiently. Then only a year later the "stainless steel" grate had rust marks appear, so much for 'stainless'. You expect a grate to last for many years, but this is a major disappointment. Getting them to rectify and answer emails has been impossible. They are only interested in getting your hard-earned cash, in my opinion. I would not recommend them.

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  • 5 Report review »
    -

    We tried a number of company's specialising in wood burners and all were at unhelpful because the opening for our fire was slightly outside the standard sizes. What a difference from this company, who after assessing the job on site, came up with a fantastic solution and did an exceptional job of installing the stove. We have been using the stove for 7 years now with no issues at all. Also when we have called the shop for followup advice they have always been very helpful. We have recommended them to friends who have also been delighted.

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  • 1 Report review »
    -

    Flaming Useless! - Where as I would have given this Company 5 stars for my stove installation itself as they did a top job installing it (of course where the money is!!!), I can only now rate it one star maximum, due to the appalling way in which I have been treated as a Customer since over a 2 year period. In a nutshell, nothing wrong with the installation itself, but being an older property, a problem with condensation dripping tar became apparent shortly after and I've needed help for almost 2 years now to help to put it right. This Company has let me down time and time again during this time, failing to show up with no call most of the time, I've then had to chase them to see what is happening and it has been excuse after excuse. Once or twice is forgiveable if due to sickness or whatever, but we're talking 5-10 times all up now and so much time of my days off wasted waiting in for them, 2-3 times just in the past week or two. When you do call the phone is generally unanswered and e-mails go unanswered as the lady in the office is clearly overworked through no fault of her own and admitted to me that she doesn't always answer the phone else she can't get anything done. Not great when you really need to speak to someone for advice. Installer is very quick to come out to do installations, but clearly don't really want to know about any problems afterwards, no real care for them and clearly prioritise installations over helping with aftersales problems. The stress of it all has affected my health and I can't take any more excuses, so am turning to another company who answer the phone every time after 2-3 rings and are only too glad to help.

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