Haddington Roofing & Painting Ltd

Jonny in Whimpeys - 27 Jan 24

After a good and prompt response initially, the company did my flat roof, I had a leak and initially thought it was because the flat roof had come to its end of life, was dry and no issue for a long while, 2ent back to them after the roof failed and I am now being fobbed off with excuses, very poor customer service hence the one star.

Helen Bradford in Tranent - 20 Jun 23

Update on my previous glowing review - after a very dry spring, summer and autumn last year the torrential rain hit us on 17/11/22 when we discovered the leak still there exactly as it had been before the repair so I texted John the next day. To cut the story short I have been texting and calling since then, sometimes getting a reply and other not. I have had promise after promise they would come and look at it and on the dates when they did give us one, came another excuse as to why they couldn't make it. He was supposed to come on 16th March this year but when I texted him at 8.37am to say I was going to be out for 20 minutes to get husbands papers to take to hospital I didn't even get the courtesy of a reply. The reason for the late review is down to health reasons for both myself and husband. We paid £350 basically for a leak which is still there and atrocious customer service.

Helen Bradford in Tranent - 25 Feb 22

I can highly recommend John and his company, such a pleasure to deal with a knowledgeable and pleasant person who genuinely takes an interest in their clients. We have had an intermittent leak for a long time and had another roofer look at it 3 times to be be told nothing was wrong and tiles were fine. I found John online and contacted him. Within 2 hours he came to the house and advised exactly what was wrong and what was needed. I couldn't believe how quickly he responded to my initial call. I fully expected to wait a few days to have to work completed due to the weather but he appeared next day during a lull in Storm Eunice and repaired the damage. We will certainly use his company again.

Rosie Devlin in Haddington - 27 Dec 20

This is a fabulous company! I had a problem with my roof that two firms tried to fix - unsuccessfully and at cost. John and his crew spent time assessing the problem, located it, explained what needed done and did it with the minimum of fuss. Then they came back the next day to check that the roof hadn't leaked overnight as it had rained again. On top of that they phoned when they said they would and also turned up, again, when they said. It makes such a difference when you know you can rely on people to do what they say. I cannot recommend them highly enough.