• 1

    Arrow Private Hire

  • 01903 212121

    01903 212121

  • 33 New Broadway Tarring Road Worthing BN114HP
Reviews

Overall rating from 8 customers

(This overall rating will include your review soon)
  • 1 Report review »
    in Worthing -

    Absolutely useless company! Wife has been trying for over a month to get email confirmation from them for Access to Work as you need 3 quotes. Wortax and Elite sent within a day, but this company obviously aren't bothered about those with a disability.

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  • 1 Report review »
    in Southern House Worthing -

    It has been one and half month trying to use them. Each time ask for a driver with card machine so I can pay by card. Every time the driver fails to meet this demand, one driver deliberately increased the fees to £2 on card payments. When I agreed he was pissed off and start writing the receipt in an angry way, I told him to calm down and paid by Cash then he tore the receipt apart and refused to give it to me. Another said it is broken, third didn't knew how to use it. I use them to attend 15 mins gathering each Friday, that last one didn't know how to use it and I lost the gathering because of that, I asked him to take me back and he didn't even reload the trip ending leaving me paying £2.6 extra just for him trying to figure out how to use the Card machine. When I called the office, they were like "It is not our fault, we can only apology". I really can't understand that attitude, so I pay £17 just for 10 mins ride to do nothing!

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  • 5 Report review »
    in worthing -

    i use this firm at least 3 times a week and have had no problems at all most of the drivers are friendly and courteous and staff are brilliant

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  • 1 Report review »
    in Worthing, West Sussex -

    I left purse in the cab homeward bound, payment already organised but realised my loss the following day. They wouldn't contact driver until end of day as he wasn't working and asleep. I had to follow up, they didn't bother to call and needless to say, no purse found. They showed no duty of care to their customer at all. Police aware

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  • 1 Report review »
    in Worthing -

    DO NOT USE THIS COMPANY. Their behaviour is disgusting. I had a very nasty incident. I called a taxi from my home to a local station. The driver was immediately rude and aggressive, claiming he had been waiting for half an hour which was blatantly untrue (and I can prove it using my phone log). It was five minutes. He demanded a large extra fee for this supposed wait which is just extortion - I had a train to catch to get to work, so had no choice. On arriving I explained I would have to go to the ATM - I had enough cash on me for the usual amount, but not to pay the extra. The driver then proceeded to further lengths of extortion and cheek by insisting he would also charge me for this wait. There is a cash machine in the station. Unfortunately, it was not working. I had to go to another one, at a convenience store 2 minutes' walk away, and I did gesture this to the driver. I returned to find...no taxi. The driver had actually driven away with my backpack and jacket in his taxi!

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  • 1 Report review »
    in Worthing -

    2/3 Obviously I panicked. Who wouldn't - the driver could have gone anywhere with my belongings. I phoned the company and explained, obviously upset and panicking, and the girl who answered the phone, instead of any shred of human decency or sympathy, just said that my belongings were in the office. That's it. No apology. No volunteering the somewhat vital information of where their office actually was. I had to ask! Fortunately it wasn't far. I was greeted, not with apology that a driver had disappeared with my belongings and no-one had informed me where they were, not with sympathy to my obvious distress. No, I was told by the girl who answered the phone that I was 'disgusting' - for what, I do not know. The whole office was clearly laughing at me and enjoying my distress. They made me wait before returning my belongings and insisted that I pay the (hugely inflated, think three times the usual) 'fare'.

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  • 1 Report review »
    in Worthing -

    3/3 I had by now missed my train and was late for work, thanks to these disgusting scammers. I have informed the police of the attempted theft, and extortion. I have not used this firm since and will not be in future. Fortunately, there are plenty of other taxi firms in Worthing. So this is no problem for me. They lost out. I regret paying their fee as they had no right over my belongings. That's what they get for being deeply vicious and nasty. I still cannot believe their disgusting behaviour - deliberately distressing a vulnerable person. Well done. They should be ashamed. Their loss.

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  • 1 Report review »
    -

    Ordered a car to collect my wife-to-be on the morning of our wedding, paid a premium to ensure prompt arrival and plenty of room (an 8 seater for the bridal party). The car didn't arrive, 2 phone calls later it came 15 minutes late with no apology. There were no traffic problems on the day, they had simply forgotten. In advance, we paid them 5 x the regular fare and were assured that the car would arrive early and wait outside. They refused a refund on the day. I have since called the company 3 times, each time being promised a call back from the owner. I am still waiting for that call over 2 months later, which can only lead me to believe that they really don't care about their customers or keeping a good reputation. I urge anyone who needs a vehicle on time to avoid these amateurs.

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