Taxis in B3

I have had a terrible experience with this service. I had the phone put down on me by Majid he was very rude and had no customer service skills. I had to wait long for my taxi, when I called he didn't even bother to get a taxi out to me. Never going to us this service about, please don't use this service they will mess you about.

This firm are absolutely useless, driver dropped us boffin the wrong location. Ring the firm their response was did you give the right postcode. Of course I did . Complained they have ignored with no response . Will not be using this firm ever again

Terrible

Often call up for a taxi! They turn up on time! Impressed with their service and prices!

Good experience.. comfort journey..thank you Sajid..good driver..

Left mobile in rear of cab, rang office and without asking told me phone was in the office and politely returned it. Cheers excellent

Charged well over double standard fair. When challenged stole phone!

Driver code 12.trip Hatters to Birmingham Train Station 2/8/17.Terrible taxi driver.Learn him to wright and to behave to customers.

Very good service will use again

Phoned this company this morning and twice they put the phone down on me!!!!!

My partner and i used their cars regularly last year paying £25 fares daily for many weeks and also the following months and they were great. Last year i stopped using them as was having to recall them up to three times to find out where the car was or to be told they had nobody available for 30/40 minutes! On one journey (10 miles) a decent fare i'd say, the driver play3d his face cos i wanted to stop off at the shop and he was worried he wouldn't be able to get to his certain mosque to pray! So sped all the way there. We were in citycentre lastweek and theres was the only number i had so thought ok ill try them again! I spent £3 in the phonebox as my fne was dead, to be told the driver.was on his way. I eventually rung blueline (my new reliable cars now) who promptly came, only for an atlas driver to ring the phonebox bk to say he was on his way! Well too late sorry but i did feel a bit sorry for the driver cos it was the operator who lied! I will now stick with blueline. Disappointi

I have been using this company for a couple of years noe have found them to be reliable and the drivers and cars of a good standard I would recommend this company and cant understand why anybody would have anything bad to say about them

I have had a horrendous experience with this taxi company and would not recommend them to anyone!! I rang the taxi company to put a complaint in and the operator was completely rude and used abusive language towards me. I'm absolutely appalled as a customer paying £30 for a £7 journey. I will never be using this service again and completely understand why they are rated 1 Star!!!

We use this company for staff taxis and it is the worst taxi company in Birmingham! Nearly every evening the wait is over 40 minutes when they always say the taxi shouldn't take more than 10 and the office's attitude is horrible, nearly every time of calling them to ask how long the taxi's gonna take after a 20 minute wait they hang up the phone!! On top of that the drivers seem inexperienced and the cars are old and smell. I'd rather pay extra than deal with the rudeness and poor service.

Today I booked the taxi a few hours earlier, someone supposed to pick me up from work at 23.15 , no show , I called the operator but they just said they dont know when my taxi will arrive .. at the end they came 45 min late .. big disappointment as I have been using their service for many years ..

Man was very rude, he doesn't hear me so I was shouting down the phone. I said it doesn't matter I will ring someone else for the taxi his reply was 'yeah thats good.' NEVER going to use dem again.

Awful firm. Had an extremely horrific journey with a driver. First of all I phoned for a taxi which I was tol was on its way. About 12 mins after I called again the man said it was on my street... still didnt arrive aftee 2O mins waiting it ginally arrived. When I got in the raxo the driver said he was only just told about the job now! The man first of all had never heard of DORRIDGE. The post code was provided to help him as he had a sat nav. The journey should have taken 15-20 mins. This was an awful journey the driver nearly cauused 3 separate accidents along the way. One time driving on to a large roundabout where his two wheels were ok n the round about. Then he pulled out at a junction where a car was coming directly towards us and if that car did not brake it would have hit us!

Reliable firm on time always! Cheap fare prices too.

On time good price what more is there to say.....

Nothing wrong with this taxi firm

Always arrive on time with clean cars and drivers and operators are very kind

Being called an effing C**T by your driver. And he wants me to go to the AtM to get his cash... I don't think so.

My wife has a taxi every day to go and see nurse to get her dressing changed on this occasion she paid in change 40p fell on floor of car which was found a lot of fuss about 40p they pick her up every day so no issues if short she is 67 years old and terminal I'll with cancer I know times are hard with viruses Around but please show some respect

I must say that I am very pleased with the service that I get from this taxi firm, from the operators to the drivers, honest timescales given and usually drivers arriving early, clean and hygienic cars, smelling fresh with pleasant friendly drivers, recently had excellent service from driver 143, and Wayne, wish I could rate it higher than 5 stars....keep up the excellence people !! Christina B23