• 1

    Pemberton Taxis

  • 01942 222111

    01942 222111

  • 9 White Street Wigan WN50PN
Reviews

Overall rating from 26 customers

(This overall rating will include your review soon)
  • 1 Report review »
    in Wigan -

    Long story short my taxi was late after booking it an hour beforehand. Was in a rush to get to my destination before it closed. Was told the taxi would be 5 minutes, and when I rang 20 minutes later to ask where it was the woman on the phone cancelled it because she said I was raising my voice. Absolutely ridiculous, making a formal complaint. Avoid Pem taxis

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  • 1 Report review »
    in Booked taxi from millston -

    Booked a taxi said it would be 15 minutes. This was at 00.10 after a rugby match coming back from Leeds. Said be there at 00.25. Got to 00.40 still no sign phoned them be a few minutes. Phoned again at 1am no answer from taxi office. So decided to walk to town centre. Then at 1.15am gets a text to say taxi has arrived. So messaged them back and told them got fed up of waiting 45 minutes and found alternative taxi company. ABSOLUTELY SHOCKING COMPANY AND TO LEAVE WOMEN IS AN ABSOLUTE DISGRACE

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  • 1 Report review »
    in Wigan -

    Crap service very sexist driver called les . Very late do not use this firm

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  • 1 Report review »
    in Billinge -

    Gave 1* because thats the lowest I could give. Called two hours before to pre book, was asked if Id allowed plenty of time as Im catching a train (I allowed 45 minutes) for my train from Wigan. Called when they were five minutes late and was told theyre late because Im all the way in billinge, despite pre booking two hours prior. Was told by the rude lady that the driver needs to make a living so hes not going to come early. Wont be using again, avoid.

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  • 1 Report review »
    in Wigan -

    Tried them twice. Booked for a taxi to take me to train station for my train to airport. Told them I had a train. I left plenty of time. They were still so late I missed my train and with the next one nearly an hour layer, it then made me last minute to get to the airport and through security. Next time they were late and I missed my train I had a pretty booked seat for. Both times no apology and made journeys very stressful. Will not use again.

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  • 1 Report review »
    in Wigan lancs -

    Ordered taxis on Thursday for Sat night 7pm taxi came 7.15pm Had booked a return taxi also on Thursday for Sat from Best western Pimbo to Mount at Orrell for 11pm it arrived at 11.40pm after 2 phone calls to them to be told twice its doing a drop off then on its way Customer service not good enough as found out after they had 9 taxis picking up in Manchester at a rave so why !!!! Book taxis early with this firm to be messed about not good enough wont use them again

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  • 1 Report review »
    in Wigan -

    Useless company!! whats the point in having an app when the cars that you have pre booked don't turn up! Rude lady in the office too!! AVOID at all costs. APP deleted.

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  • 1 Report review »
    in Wigan -

    Why can't I post a review with a negative star?? WARNING do not use or rely on this taxi firm, incompetent, rude, no customer service, no empathy and not too worried about their business. My story is too long to tell but this firm and the so called lady working in the office do not deserve one star! Please do not be left stranded........

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  • 1 Report review »
    in Red robin -

    I phoned for a taxi they said yes 20 mins yesterday so we waited 20 mins and then phon d again they said they should be there with you in a min so waited another 10 mins then my daughter phoned they said they are near robin park now should be with you soon so waited another 15 mins and my daughter phoned up and said they are stuck in traffic why say all this and don't turn up we didn't have any problems with premier coming and came 15 mins earlier they what they said horrible services won't be using you again

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  • 1 Report review »
    in Wigan -

    Les taxi driver extremely rude rubbish taxi firm do not use

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  • 1 Report review »
    in Wigan -

    Office staff are totally incompetent! Extremely rude and generally do not care . They can't even manage to accommodate the store's they have a freephone in! Absolutely never again.

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  • 1 Report review »
    in Wigan -

    Pemberton taxis DO NOT USE THIS FIRM Totally incompetent! We were advised to use this firm for my 75 year old mum who suffers from dementia. I booked a taxi from the memory day care to our home address the staff at the day care centre put her in the taxi but instead of bringing her safely home I had a phone call from a chemist to say a member of the public had found my mum wandering in the street very distressed and confused they were able to locate me through medical records and she was reunited with her family. This was very distressing for ourselves the staff at the day centre and my mum. If you are looking for a trust worthy taxi firm for your teenage children or vulnerable relatives DO NOT USE Pemberton taxis.

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  • 1 Report review »
    in Wigana -

    Extremely poor customer service.

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  • 1 Report review »
    in Wigan -

    They need to learn how to deal with customer over the phone, I must say the customer service is absolutely rubbish. Never again....

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  • 5 Report review »
    in Ashton-in-Makerfield -

    I have used this taxi company on several occasions and have always found them to be polite, reliable and fairly priced.

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  • 1 Report review »
    in Wigan -

    THE WORST CUSTOMER SERVICE EVER. REALLY RUDE!! If you dont want to work there then dont. Dont take your bad mood out on paying customers!!

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  • 1 Report review »
    in Manchester -

    The guy who answers the phone could do with learning some manners..very abrupt...never saying please or thank you..just grunting down the phone.

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  • 1 Report review »
    in Wigan -

    Shocking operator, Bad attitude she has!!!! Worst taxis in Wigan

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  • 1 Report review »
    in ORRELL -

    WORST TAXI SERVICE IN ALL OFF WIGAN DRIVER LAST SATURDAY DID NOTHING BUT SWEAR FROM WHEN I GOT IN TILL I GOT OUT.I HAVE USED THEM FOR OVER 30 YEARS BUT I WILL NEVER USE THEM AGAIN

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  • 1 Report review »
    in Wigan -

    I am very dismayed about what happened to me at the weekend. I am a long standing customer of this company and to be fair have always found them reliable before now- albeit there has never been a problem where I could comment on how they deal with issues. I ordered a taxi on Saturday evening to pick me and my family up from a venue that I have been picked up from many times before. I was stood on the car park of the venue from 5 minutes before the pick up time and received the usual 2 second phone call from an unknown number to let me know they were on their way. However, no car arrived....... When the taxi was over 10 minutes late, I rang the office to ask when the taxi would arrive. I was told that the taxi had been and gone as we were not at the pick up point. I was then told that the next available taxi would be 35 minutes. When I tried to explain that the taxi never arrived and that I had been at the agreed point (a point they had picked me up at many times before AND picked

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  • 1 Report review »
    in Salford -

    Bad taxi service lying abusive operators I'm sure one of them is drunk stay well clear

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  • 1 Report review »
    in Wigan -

    Never used them but considering one of their drivers just shouted some profanity out his window at me during rush hour you can forget about my business for life.

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  • 1 Report review »
    in Wigan -

    Booked a Taxi a week in advance for a pick up at 3:35pm to be in Wigan for 4pm. I rang the office at 4pm when the taxi hadn't arrived to enquire where it was and I was met with a extremely rude and obnoxious call handler who told me that the reason the taxi was HALF AN HOUR late was due to traffic. When I asked why they couldn't have pre-empted that the traffic would be difficult at that time and perhaps sent the driver a bit earlier to be there on time the aforementioned rude call handler sarcastically asked me if i would like her to "go outside and empty the roads for you". Obviously I wasnt happy about being spoken to like this and made that known, at this point she started shrieking down the phone about how she would cancel the taxi. I tried to explain that this wouldn't be acceptable as the taxi had been paid in advance as the last time i ordered a Pemberton Taxi one week earlier the driver took £20 for an £8 fare and drove away without giving me the change but she just hung up.

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  • 1 Report review »
    in Billinge -

    To all done use this taxi as they trun up 30mis late all that are interested is taking more money for you and will not go the extra mile to make it better for you you are better finding a better taxi firm willing to make life better for as you are paying them when you try to sort it out not interested so stay a way for this taxi firm

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  • 1 Report review »
    in Orrell -

    Very poor.. rude on phone and hung up twice. Blamed traffic for late pick up, there is always traffic, i would suggest overbooking, greed and bad manner causes lateness. Wont allow no stars, but they definately deserve none!

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  • 1 Report review »
    in Shevington -

    Absolutely awful company, ordered a taxi to arrive for 4pm as I had a train to catch at half 4. Got to 5 past 4 Taxi hadnt arrived I called them the lady on the phone said that the Taxi would be with me soon, wasnt helpful at all! It then got to quarter past 4 and I phoned again no answer, someone phoned me to say the taxi driver had arrived and was knocking at the door rubbish the taxi hadnt arrived I then said theres no point now Ill miss my train id Like to cancel before I even finished my sentence they rudely put the phone down. This is disgusting its lucky I wasnt going anywhere important. I shall not be using this company again.

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