Royal Borough Cars

A in London - 1 Aug 18

Shocking business. Ordered a car and asked for 2 things. 1 please take us to the airport. 2 please send an air conditioned car. 1st vehicle arrived, and the poor driver was so hot he was wiping himself with a sweat rag. Phoned the company as it was a long journey and was promised an air con car; with the operator sort of yelling back at us, how was she supposed to know there was no air conditioning in the car sent. She did send another car, first said it would arrive in 15 mins, showed up in 35 mins. New driver refused to let us in the car unless we paid him extra for the air conditioning (after the agreed price of £67 he wanted £75). Wouldn't let us in the vehicle until we agreed. Very strange company indeed. Called the company who said we would get a refund on the excess cost we were shaken down for, now says its not their problem and drivers can charge what they like. Would say this is a backyard operation and avoid at all costs. Lucky if a driver should show up at all?!

Lillian in Woolwich - 29 Jul 18

Last night 28/7/2018 at around 3.30am my husband and I asked for a taxi to take us home, the controller was extremely rude and the chairs in the waiting room were very dirty, we asked politely if we could have a cloth th clean the chairs he shouted, “ it is not my job!! We had to stand outside to wait for the taxi whom he had promised that would arrive about 15 minutes to that time then to ask him since he was on the computer he shouted “round the corner”!!! as soon as the taxi arrived, the driver looks at me in a very dirty look and asked me to tell my husband not to bring his food he was eating into his car, I explained to him that he was about to put it away. The driver and the controller need proper customer service training.

hyonwoo000 in London - 18 Oct 10

Impressed with the lady driven chauffeur's, good services.