Taxis in Leeds, West Yorkshire

Used their app on Friday to book a cab for Sat morning 5:45. Booking confirmed, never showed up. App no help, tried calling, no answer. What is it with taxi firms in Leeds. Is there so much business for them that they can treat people so appallingly. Amber did the same thing the previous weekend.

An absolute joke. We pre-booked and paid for a 5am trip. 5.05, nothing. Called and it was a couple of minutes away. Called back at 5.10, informed it was less then 5 mins away so I told them they had until 5.15. 5.15 arrived and nothing. I called back to cancel and was hung up on. AA Cars Shipley sorted me out at short notice and I made my train with 3 whole minutes to spare. Ridiculous.

Worst experience ever!! Scammers!!! Stay away from them!!!

Absolutely appauling behaviour we booked a taxi one hour ago we received a text confirming that a taxi had been dispatched and was on it's way and 2 hours later after numerous phone calls the taxi arrived and we were refused a discount for the hours we had waited wouldn't recommend them they aren't a reliable service and we were left feeling extremely disappointed and that they had ruined out night

Fast service from Royal Cars got my call answered and they were quick to send the taxi to my house.Very fast service must be said, not a problem with their service at all.

The ambulance service arranged transport with this company for my partner to take her to hospital after falling ill, her condition got worse after 45 minutes during the wait for transport so we decided to get her there ASAP (we understand the taxis are busy but it was in her best interests to wait no longer) my partner politely called the Taxi branch to let them know she was at the hospital & no longer needed the transport, the lady on the phone who claimed to be the manager wasnt understanding or empathetic instead she became argumentative towards my partner and was calling her a time waster & was disrespectful continuously arguing with her, my partner in the end hung up the phone and was upset which put more stress on her. Unprofessional and disgusting behaviour! This company needs to learn some customer service especially in situations like this where someones health is at hand! Will not use again!!

I booked my taxi at 6:10 now Its 6:40 and my taxi never come. Im Really disappointed about costumer services. I not gone use Speedline more.

Just so bad with customer services. Driver on the phone speaking on top of his voice. I just wanted peace and quiet because I was coming from hospital. How rude was that?! I'm not going to use them again

Horrible company caused a near or much of an accident idiots

I booked taxi coz I need to attend my appointment they said 5 mintes but taxi not arrive on time ring again they said 5 mintes wen taxi arrive I go trying to speak with driver and coz u r late he not listen to me and run away . Wats the point I miss my appointment and I feel really bad coz of driver behaiver not acceptable . Next time walk better then speedline taxi

Awful service - booked a cab for a family wedding. Taxi didn't turn up despite multiple calls and when spoke to the supervisor got an angry aggressive responsive. Do not use this cab service!

The driver shocked me he got really nasty he misheard where I said I said Broad Lane pharmacy so many times virtually called me a liar he said I said broadlea eh?? He started shouting at me I was shaking so bad in tears. When il got out I heard his car door open I though omg he's coming for me as I said I was going to complain. Iwas scared for my safety scared alright omg. Very very nasty I couldn't believe it plus he drove me all the way round the house estate when he could have cut up streets to get there. I reported but the woman wasn't bothered at all. Disgusting. Told my husband I am still shaking in tears. Never ever use stanningley cars.

Rang them at 6pm and spoke to a female booked a taxi for 6.45pm she said that was for and would be there. At 6.55pm i rang to ask what had happened to my taxi, spoke to a man, he told me it would arrive when it got here, drivers have to think about whether its worth it with the price of petrol. A taxi finally showed up 7.15pm, he had been given the call just 5mins before arriving. The lowest star i can give is 1, but for me it would be minus 1.

Rang them at 21:45 they said 5 minut and they not arrived they called me at 22:25 that wheres the location ? I said is too late waste of my time

Appalling service booked a car from central leeds, told car would be 20 minuets after 40 minutes driver called me and told me i had to walk to other side oft town to meet him cant believe a taxi company can run like this will never use these again

Only one polite person there on the phones. She works monday Tuesday and Friday mornings

Would like to give ZERO. Dropped god knows where in town as the fare was getting ridiculous at £4:10 before we'd set off and I only had £10 to which I told the driver - then recieved a passive aggressive reply when I complained to a person on the phone. Couldn't get a word in, just talked over me and apology given after promoting. As he said, we'll have to agree to disagree but where is the customer care in dropping someone off when they say "I don't know where I am". Appalling.

Always had good experiences with Blueline Cars, and they're my go to taxi service. The staff are really nice and good to talk with. Had a hilarious drive and chat with, driver 4042. Funny guy and great conversationalist. Knows how to make customers feel comfortable and welcome. 10/10

I have traveled with Blueline on several occasions and they have done us proud. My sister is going to be using them for her wedding soon they are the best in the area and always immaculate.

The taxi drivers are always polite and get me to my destination quickly and safely, in clean comfortable cars. I never wait long to be collected. A great service.

Excellent. Friendly efficient service. Both booking staff and driver were polite. Fast response time. Taxi was clean. Would recommend!!!

Appalling service I dropped my phone in a car. Called to request it back. No response from the firm or driver 742 as promised. Wonder what happened to the phone. My real problem is my mother has resently passed and my phone had my last picture of her on it. Would pay to get the phone back. Don't trust them they lie and sorley disappoint. DO NOT USE

Charged me £19.40 before I even left the curb to move a small chair and desk. After the operator told me £2.00 extra. Then they were 45 mins late.

Please dont send drivers who dont want to do airport runs. I got through as quick as possible and there was some miscommunication. The driver was waiting for me inside and I was outside at his car. I couldnt call the driver so I phoned the office but they hadnt let him know. Then I got a very abrupt call from him and when he came to meet me he was very rude and said he morning had started off very badly. After a 24 hour flight it is not how you want to b welcomed home. Please dont send drivers who dont want to do the runs are give the customer their number to contact directly. Also had problems booking the taxi where the woman also rude. Payment was easy.

I was late to work for the driver fault!!!!!! totally idiot !!!!! we always have a lot of problems with AMBER taxi !!!!!

Worst experience ever if there was any minus star rating they would be loads..!! Absolutely rubbish worst service taxis are never on time

What a superb suberb taxi firm. Really helpful, always on time and really really friendly.

Very happy with the service. . Never been let down. I have used arrow and amber and I was never satisfied. As a young women its not a nice feeling getting into taxis late at night but with new furlongs I actually feel safe. I highly recommend this taxi firm.

They are good with the service, drivers are safe, fare prices are low.

Used this taxi once I was short of money at the end as the fare came to 5.50! The driver let me off, this firm was quick and driver was friendly.

Best taxi service always ontime, cars are clean its a pleasure to have great cheap service like Geo cars cheap fares would recommend!!!!!!!!!!!!!!!!!

Promt good service

Great service lovely frendly drivers

A* service