
Overall rating from 10 customers
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Megan Clark in Na - 10 Oct 19
Safe to say that I will not be using Avenue Taxis ever again. After booking a taxi 50 mins before my train was due (which I believed to be plenty of time having made the journey with other providers over 20 times), I was told it would arrive in 10 minutes. 3 calls later (in which it was still claimed to be 10 mins away), 35 minutes down the line and I'm still waiting for my taxi. I have just exited my road in the taxi as my train is leaving the station. Fantastic! I have to then proceed to buy a new train ticket at triple the cost and the taxi firm have since not offered anything. Instead, they have blamed me for leaving it to the last minute and recommended that I book the taxi when I book the train tickets. I have to book train tickets 6 weeks in advance due to the cost so it isn't feasible. In summary, a shambles of a company who aren't delivering any type of service let alone a good one. If you want to be horrendously late and miss connections, then this taxi firm is for you!
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Simon in Ipswich - 1 Jun 18
Avenue are not fit for purpose. The drivers are fine but the controllers are rude and abusive. I have never been so insulted, despite formally using the company many times each week. Best avoided
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Anon in Ipswich - 8 Apr 18
Awful service and experience.
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Sarah Mills in Suffolk - 18 Dec 17
Booked a taxi to celebrate our office Christmas event and when we called Avenue Taxis at 2:04pm to ask where they were, we were told our driver was just around the corner and pulling in. We then called again at 2:09pm and were told there was no record of our booking. Then we were told they had it but the driver had driven off and put us down as a no-show (despite the fact the same taxi company had actually driven us to the restaurant in the first place). Then the manager of the drivers, David Meer, told us the driver refused to come back again and that they would have to get us another car. This eventually turned up so late we got to our massage 20 mins late. Shocking & won't use again for business or leisure purposes!
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hazel in ipswich - 3 Dec 17
Booked a taxi to pick me up from xmas party on Thursday. Taxi left me the last person in the building on Saturday had to phone to remind them that I had booked taxi, was thirty minutes late 12.50, not professional. Will not use again.
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Anonymous in Suffolk - 7 Apr 16
Bad experience, the driver did not come at all!
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gemred in Ipswich - 9 Jun 11
Good safe taxi service
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HJ in Ipswich - 13 May 10
Collected from station, very friendly.
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HJ in Ipswich - 11 Feb 10
Taxi arrived in good time
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glennayres - 23 Nov 09
Avenue Taxis seem to be the best in Ipswich in my opinion. They are normally on time (and often sometimes a little early) and the drivers are polite. The fares are competitive too.
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