Taxis in NE30

Taxi service discriminates for school runs leave vulnerable people waiting over an hour for taxis and very poor customer service.! disgrace

Won't be using again. I don't know what has happened to Blueline, they used to be quite reputable, but now they're only out to rip you off. The amount of times lately that the blueline taxi I have been in has deliberately driven the long way around, or has even passed my destination to then do a longer loop back around is ridiculous. This probably works on those who don't really know their way around, but for me it's obvious that they try to prolong the journey as much as they can for more pay.

Quoted £44.50 Blyth to Newcastle airport 6/4/23. charged £57 on arrival. Rang firm to be told i had to pay despite them agreeing I had originally been quoted £44.50. Told to try and reclaim the difference afterwards. Don't you just know their website link for customer complaints is broken!

Quoted 18 when booked charged 29 when I got there robbing b*******

Quoted 18 when booked charged 29 when I got there robbing b*******

Booked a taxi via app to be told 25mins later there was a 20 minute wait , had to cancel after being late for school pick up,

Great service very polite with a smart car for our trip to Newcastle airport

Bent over backwards to fit me in on Christmas day even though they were so busy. My mam left a bottle of Baileys on the floor and they gladly took it back to her. Outstanding customer service. Highly recommend this company.

Taxi driver picked me and three friends up for our staff night out when the driver realised it was our staff party he offered to transfer us into the 'party bus' such a friendly, kind taxi driver thank you !!

Excellent service very friendly drivers not like other company's I've used in past would recommend

these lot is con , the driver overcharged me from RVI to NE1 student flat he charged me £7 when it should be around £3-4 i wouldnt recommend 5* to anyone, if there was 0* for rating i would give that

To the other reviewer, you're saying you jumped in a car without booking one and e overcharged you? Mate, you got in a hackney carriage, you can't blame the company for that. There are loads of hack drivers that also work as private hire but if you don't book with the company, they will charge hack rates. I love 5 star, brilliant firm.

Overcharged by over £5.00 for a journey from Mal Maison to Wickham at 2-15pm today. Driver was waiting outside hotel. Did not switch his metre on and charged me £14 instead of £9.0. I have assumed he is part of this company because he gave me their card for the return leg. It was only when I used another company for the return that I realised what the price should be. He had a tattoo on his forearm with the name and date of birth of a child (2011 I think).

Dean Taxis in my experience do not appear to be particularly up to par when call outs are to places caring for the vulnerable and aged. They do not seem to grasp that customers at such places need a bit more time than usual to get to the taxi for all sorts of reasons. Perhaps a bit of training (if they do such a thing) in dealing with the vulnerable and aged could be of benefit to their business?

Pre booked a taxi tonight at 19:45 for pick up at 20:15 on the app. No taxi by 20:25 so I call them. The lady said I shouldn't have been allowed to book on the app as they were overbooked and running late. But I had booked and had a taxi confirmed. I gave her my confirmation number and she found the booking eventually. She said I can still get you one it will be 10-15 mins are you OK. I told her I had no choice so please send it. 20 mins later we called back as it hadn't arrived. At this point they said they couldn't find the booking at all and didn't have any taxis for another half an hour. Which would be 1.5 hours after we'd made the booking. We ended up starting to walk home and in the end my dad came to pick us up from his sick bed. The booking is still showing as confirmed on the app at 21:50. Appreciate it's xmas and they are busy but they shouldn't accept bookings they can't honour, it's completely unacceptable.

Was outside Asda Metrocentre when I overheard an abusive Dean taxi driver have a go at a promoter of a service - disgusting language and I have to question their safeguarding where kids and older people are concerned if this is the usual attitude of their drivers

I rang for a taxi yesterday at 9.30am enquiring if I could have a taxi to Burnopfield at 10.30am - I was told they werent taking bookings and to ring nearer the time ? I asked how much nearer 5he time did they mean as it was less than an hour already and he told me he couldnt say ! I rang Street Cars instead and they came no problem - I know which company I will be using in future and it wont be Dean Taxis - terrible customer service

Terrible experience over a year starting with being 20 minutes late for an airport pick up booked weeks in advance. The app also doesn't work constantly having bookings cancelled and then called by rude staff suggesting that it's my fault and that I've been called to say this when I haven't. The way they are headed can't see a future no respect for customers. Call staff have no manners which is a shame since drivers are generally lovely. Need overhaul of booking system as it clearly doesn't work and people managing it don't understand simple procedures like a pre booked important event shouldn't rely on a previous pick up finishing on time.

Moved to South shields two weeks ago and used Westoe every day now and they have never let me down

Good little company thank you

Best company in shields use on a daily basis

Disgusting! Driver was talking on the phone whilst driving and his car was a mess

Can someone tell stupid minibuses drivier not to use horn in the morning outside flats every single morning very laud an insisted with horn 4/6 times wake up every one..people are sleeping at that time is about 50 flats here and this stupid driver make noise every mornings just right on my window...need use phone to tell customer is outside hope this story ends soon how he doesn't understand is early morning can't use loud horn????? If you see this please stop from all residents in thornhill park !!!!!

Booked a taxi and they did not turn up. Called them and they were rude.

Excellent service, booked 8 seater taxi for a family gathering in Sunderland. Great prices to and from location, on time and friendly driver.

Fares are extortionate and when booking a 7 seater no one made us aware it was a fixed fee of £60 from wessington way to Newcastle at 1pm in afternoon. It wouldve been cheaper to get 2 normal sized taxis and obviously we wouldnt have used if wed known. I was gutted my elderly parents arrived at a family birthday party £60 cash less in their wallet. DO NOT USE!!

Terrible service. Pre booked mini bus, driver arrived 25 minutes late. Did not turn up for return journey. Waited an hour before ordering Uber taxi. Would not recommend.