Z Cars

Jones in Newark - 21 May 23

I wondered about the many negative reviews here but decided to try Z Cars anyway. First two journeys were OK. Then today it happened. Had booked 2 pm collection from my village to Northgate station. At 2 pm driver called and asked if 25 minutes late was OK. I said no, I have to catch a train. He said he will cancel then and hung up on me immediately. Called dispatcher who was utterly rude and unhelpful. Am warning whole village to avoid Z cars and DG cars (same company).

Katy in Newark - 16 Apr 23

I use these as normally is works out cheaper but I'm disgusted that they are always late due to not being able to find a driver. I'm currently sat waiting for my taxi to work and even booked it half an hour before I start just incase. Absolutely disgusting and never using again!!!!!! Don't offer a service you can't follow through on!!!!

ND23 in Newark - 14 Mar 23

I have read it in the previous reviews, but didnt listen. This company is detrimental. Live booking and Pre-Booking gets you late all the time because they are disorganised and come SUPER late! They keep changing the minimum fair. Dont dare paying with card via the app or link because they collect more money without your permission/knowledge. You call them for inquiry - they re-direct you to their email but nobody is answering emails.. Disgusting behaviour and attitude from most cab drivers and the company.

liz wells in Newark - 21 Feb 23

Unprofessional and no morals, leaving 2 young girls stranded in the early hours after finishing work in the hospitality business is unacceptable and morally wrong, i appreciate it is a business however the consequences of the drivers actions left two vulnerable girls in a town that has a recent history of assaults on young women. It is not acceptable. When accepting a fare you should honour it regardless to ensure their safety.i get they were late due to unforeseen circumstances and events out of their control. As a taxi driver you have a duty of care no genuine driver would leave 2 young girls vulnerable.

Keith in Farndon - 2 Dec 22

Great manners on the phone and new cars, great to see

Thomas in Newark - 16 Nov 22

Very good

Luke in Farndon - 17 Oct 22

Useless.

Sam in Newark - 30 Sep 22

Please don't ever use this company there service is terrible. I booked them the night before to take me to work at 6.20am a 2 minute journey down the road to Newark Hospital. At 6.30am they weren't here I called said 5mins away. Call again 10 mins later said the driver was dropping off at Newark Castle Station would be 5mins they said have trouble with staff on a Friday as Muslims don't work on a Friday. Called again 5 mins later told he was on Bowbridge Road who would come that way from Castle Station to Hawtonville!said he would be then 15 minutes. He arrived at 7am and charged me nearly £7 for a 2 minute journey. I was very late for my shift and to boot in trouble they are jokers unprofessionall and upmost liars don't use them!!!!!!!!

Matt in Newark - 4 Sep 22

Worst taxi company in the world. Pre booked a taxi for a Saturday night. Never turned up having taken payment on booking. They made up an excuse that they dont operate in that area which they do. Only called to tell us this half an hour after the pickup time. Left two women alone near midnight in the countryside. No apology given. Rude and useless.

Rhea in Disgusting - 28 Aug 22

If i could rate 0, then I would! Left 2 females stranded in an unfamiliar place, twice they let us down, 1030 pick up, confirmed at 9 just to ensure all ok, yep all good, several calls after 1030, taxi is on way, 1105, no taxi assigned. Promised that my Pm pick up at 2315 would be there, called at 2305 just to check, again, yep on its way, several calls later yeah 5 mins, 10 mins, then to be told, no taxis available and we was looking at 0010, alone in the middle of nowhere. Please please please dont put yourselves in this situation, anything could happen! Note for next time, do not use Zcars even if you do prebook!

Jane in Newark - 13 Aug 22

The driver, poor chap, was absolutely lovely. The control room were appalling. Despite giving them the correct postcode, confirming the village name at least five times and confirming the postcode via the appthe controller somehow sent the driver to the wrong location 6 miles away from where we were. We could see on the tracker they were young the wrong way so rang to confirm again to be told it would be fine, if the postcode was correct he would find us. It wasn't fine. They charged £55 upfront and then tried to charge us more when they realised they were in the worng place! In reality they should have given us a discount as we were closer to their starting point. Shocking. I'll walk next time

Paul in Newark on Trent - 7 Aug 22

Dreadful customer service. I was travelling back from Newark to a nearby village, on a Sunday afternoon and before we were allowed to begin our journey, the driver asked for payment up front. I was absolutely astononished as to why they felt that this was necessary. I'm 59 years old, my wife is the same and my parents in law are in their early 80's. We were all really offended and my mother in law was visibly upset. Please avoid Z Cars if you have a choice

Smith in Newark - 29 Jul 22

After being 30 minutes late with no notification and no way to contact customer support, abandoned the taxi as it was clearly a no show

Laura in Newark - 18 Jul 22

I use these guys fairly regularly and I've never had any problems. They are always on time, booking is easy and the staff/drivers are polite and friendly. I'm quite surprised by the bad reviews to be honest!

Teresa in Newark - 16 Jul 22

Fing crap ordered for midnight and now 1236 and no ones turned up can't even get anyone to answer the phone. Terrible service never again

Charlie in Newark - 9 Jul 22

Booked and pre paid for taxi but still waiting for it to arrive 40 minutes later. World not recommend

Mark in Newark - 8 Jun 22

Absolutely awful service, using their app on mobile, double checking by calling the same evening, all confirmed, taxi does not arrive at the specific time, no notification from their part, called them, not polite and no detail about what time the taxi will arrive. I would suggest if you are heavily relying on a taxi company not to use these cowboys. This has happened three times out of severn. Now busy seeking a local business to satisfy my requirements.

Felicity in Newark - 4 Jun 22

Ordered a taxi a day in advance which was confirmed. I called after it didn't turn up and was told nothing had been allocated to me. They said how long it would likely be and it was so long I would have missed my train so I had to drive and pay a fortune for parking.

Reviewer2022 in Newark - 29 May 22

We ordered a taxi to a wedding and a return later that night. I pre paid as this was a requirement from Z Cars of the booking. The first taxi was 15 mins late with no acknowledgement or apology (we almost missed the start of the wedding as a result), and for the return leg no taxi turned up. I tried calling the central line but could not get through to anyone and was put through to an automated message each time. I then got a call after the taxi was already 15 minutes late to say that no taxis were available (Id pre booked and pre paid) and if I still wanted a taxi it would be a minimum wait time of 25 additional minutes. I was also asked to change my booking at this point to two separate taxis and to pay for an additional taxi at this cost! It was unacceptable and we had no other options that time of night. Taxi eventually arrived 50 minutes late and immediately said we needed to “be quick as he was busy” after wed been waiting for 50 mins for him. Absolutely shocking service.

Tracy in Newark - 20 May 22

Shocking. Used the app twice this week which is what they advise you to do. Rang and double checked. Both were late and missed the train on both occasions. Never using again awful taxi customer service to

Jade in Newark - 31 Mar 22

Made booking for half an hour before I was due at the train station which is about 5 min away didn't turn up on time when I called I was told u need to book a hour before ur train is due and they couldn't get anyone to me for another 20 mins and i'd already been waiting 20 what's the point in booking for a time when they just come, if n when they want

Richard in Newark - 17 Mar 22

I booked on the app the day before and phoned to confirm the booking on the morning of my journey. No sign of the driver. I waited as long as I could but ended up driving myself to the train station. Almost missed my train. Unreliable.

Fran in Newark - 22 Jan 22

So rude! Didn't turn up after ringing them twice and eventually did after 20 minutes stood in the freezing cold and they told us "ots walking distance".

Philip Smith in Newark - 8 Jan 22

Appalling and rude customer service. Failed to turn up for a booking made 24 hours in advance. Not for the first time! Two operators were VERY rude and unhelpful. I am 70 years old and frail. They pretended not to understand my English and I then responded in Urdu.........the native language of the two operators. They then refused to understand that. My Urdu is perfect! They do not provide the service they are licenced to give and should have their licence revoked. I will report them to the licencing authority.

Teresa Heart in Collingham - 5 Jan 22

Lots of negative reviews I was unsure who to book, every other firm said 1 hour wait. I then rang z cars and It took them 20 minutes to pick me up which was more then reasonable at peak time, driver was lovely and assisted with my bags. Will he using them again until they give me a reason not to!

Matt rebole in Newark - 1 Jan 22

On time, great service

S in Newark - 14 Dec 21

At 1am I ordered a taxi for 6am. It didn't turn up. After being on hold for over 5 mins a very sarcastic woman answered and said she would see where the driver was. I know where he wasn't and that was with me. She then said he might not be able to make it. I told her to forget it and got my bike out. Driver text me at 6.27 asking where I was as he was outside. I was hardly going to hang about and be late for work. What rubbish. A stupid company who obviously don't communicate with each other. A complete waste of my time. Never use this company they don't care if you are late because of them. Utter waste of space. They need closing down.

David Wilson in grantham - 1 Dec 21

Car was clean, Brand new tesla! very impressed.2/3 mins late. Only thing from stopping me giving them 5 stars.

Hannah Pitcher in newark - 30 Nov 21

pre booked a taxi, turned up bang on time. driver was nice and by far the cheapest in Newark. will be using again

JULIE WARD in whalley lancashire - 7 Nov 21

Pre booked ahead with this so called Taxi firm as we where traveling to a wedding and required picking up from stubton hall after the reception at 00.30 hours received a confirmation via WhatsApp message several days before with a ref No and the details of time and pickup ....We stood outside the hall in the freezing cold for almost 90mins waiting for these Goons to show.Tried several times to contact them but to no avail ....Avoid at all costs totally unreliable .We finally got back to our accomodation around 2.15am due to the kindness of one of the staff at Stubton who lived in the area and gave us a lift in her own car back to Claypole village ....what was a fantastic day was spoilt at the end with this bunch of idiots who clearly deserve all of the negative reviews ...They also come under several different names DG taxis and Trent taxis,.....dodgy outfit AVOID .

Angelina in Newark - 11 Oct 21

DO NOT USE!!!!!!! ALWAYS LATE! THIS IS NOT A SERVICE! THIS IS UNACCEPTABLE!!!!

Chris in Southwell - 26 Sep 21

Do not use. Do not turn up on time. Awful service

Laure in Newark - 25 Sep 21

Please dont use. Promise a time dont arrive. Miss your train. Awful.

Anonymous in Newark - 11 Sep 21

Do not bother using. Was told taxi coming straight away, 20 minutes later called and they apologised and said its coming now. 25 minutes passed and still no taxi. Missed our table booking!!

RCB in Newark - 13 Aug 21

Z Cars have let us down on two occasions now with a pre-booked taxi. On one occasion they left my wife stranded on her own with no way of getting home. If they can't deliver the pre-boking service don't offer it. Totally unreliable and won't use again.

Matt in Newark-on-trent - 4 Jul 21

Do not use this taxi service! You have been warned. Booked a taxi to bring us back from a wedding. The taxi turned up over 45 minutes late with no apology at all. When I called after we had been waiting 30 minutes I asked them where our taxi was and they said it was busy tonight and could not give me a time - we just had to wait! Shocking service. My friend had a 2 year old and we were waiting outside for 45 minutes. When it did eventually arrive, the driver was rude. He sat on his phone for about 5 minutes and we had to ask him to start driving. He then drove us a very long route back. On the way there it took 7 minutes and this journey took about 20. Either he had no idea about the local area or he was purposely ripping us off because we were not local. Shockingly poor and rude service. Should really not be allowed to operate. Do yourself a favour and choose a different taxi service - or walk. It will be quicker!

Nicola in Newark, Notts - 8 Dec 19

Absolutely awful company. Booked the 8 seater taxi for my 30th birthday. It didnt turn up for either journey booked and when I rang the company, terrible customer service and they even put the phone down on me! Whats the point in booking a taxi if you cant be bothered to turn up. Dont use this company!!

Tamatha Foster in London - 6 Nov 19

Absolute rip off merchants!!! I booked a taxi a week in advance as I was staying in Southwell going to a wedding in Morton as well one for the return journey later that day Well Haseeb whom seemed lovely on the phone obviously heard the London accent and decided to TRIPLE the price!! I think the icing on the cake was when he added he may have to add a couple of quid more for the return journey as he may have to call another driver from another area like charging three times as much wasn't enough. SERIOUSLY?????? Do you think people don't talk to each other !!! I duly cancelled both trips and used an honest company Minster Cars - BE WARNED!!!!!!!!

Koska Ash in Newark - 11 Oct 19

Thanks for turning up when you were meant to. I booked the service 2 hours before and they still couldn't make that. To top it off, they didn't even ring. I've missed a meal with friends and now the husband's got to drive. To top it off the lady on the phone (that tried to be lovely and got the brunt end of my agro) said, "I am sorry for this issue, but it is really busy tonight!" Well don't take too many bookings then. Incompetent service that I can guarantee I won't be using again.

D Evans in Hertfordshire - 30 Sep 19

Just can't believe some of the reviews I've just read here. I used Z Cars extensively over my three day stay in Newark and the service was pretty faultless. I am disabled - although I never mentioned this when booking - so I needed a car even to move myself a couple of hundred yards. On every occasion, I was picked up at the time specified. Well done to all!

Mehmet Bozkurt in London - 31 Aug 19

Worst cab firm I have ever experienced, pre booked a cab hours before and pre paid and got left stranded at 3am in the morning as no one came. I again called them at 6am hoping to catch another driver and they sent another out which the driver again didn't show. I assume they have now blocked my number as they do not answer to me any longer and they have my money (over priced also) I would give 0 star if I could, they really screwed me over I ended up sleeping outside on my own for ages in the cold

Cath Felcey in LONDON - 30 Aug 19

We booked with z cars Newark several days before traveling. We booked a pick up from the Newark Northgate station to a camping festival. We had to wait for over an hour to be picked up. By the time the taxi arrived after repeated phonecalls, we hit rush hour on a Friday. We were quoted £8 but it cost us £17. Also, my daughter who has autism was on the verge of having a meltdown. Will never use again.

Katy Trango in Johannesburg - 10 Apr 19

Weve been completely messed around by Z Cars Newark today - we booked one this morning a good 3 hours in advance, only for it not to show up. When it eventually did, the driver explained that the office booked it for an hour later. We made the stupid mistake of booking them again for our route back - booked half an hour in advance and we are still waiting (20 minutes later) in the freezing cold. Dont waste your time - use a company that is worth the service.

Luciana Newsome in Newark - 5 Apr 19

Ued Zcars for over 5 years, I can confirm they are often very late, as over 30 minutes and are not apologetic about it . I was advised by one of their own drivers never to book them if I need to arrive on time , as they send the cars off after the agreed time of arrival. They do not text or call to say that for some reason the driver will be late , instead you call the call center and they keep confirming they are just "a few minutes away " . Today they were 40 minutes late for a ride booked hours in advance and even their call center confirmed the car was not sent until minutes after it was supposed to be there.Their call center told me this is the system used by all taxis in this country and that if I want to be on time , not to rely on taxis. I do second his opinion one should not rely on Zcars taxis if would expect a taxi not to be 30 to 50 min late , but as for the "country" part , I would advise to talk to Yellow Cars and see if they can do a bit better.

Jane in Newark-on-Trent - 26 Mar 19

1 star is 100% too much! expensive, arrogant and incompetent. We ordered, over the phone & received text confirmation of booking of a six seater taxi for Saturday evening. 5 minutes after the planned arrival time we started to try to contact the office. We were told it is a busy time & they would try to get a taxi to us. Eventually 2 taxis turned up expecting double the amount of A N other taxi to do the same journey! Shocking service. Absolutely disgraceful. Will not use again.

welchy in Newark - 9 Mar 19

Dont bother, Taxi booked night before,20 minutes late to be told drivers alarm hadnt gone off,then couldnt give eta,and admitted he hadnt spoke to him...liars and let downs avoid at all Costs,totally rubbish service on hold,then phone goes dead

PISSEDOFF in NEWARK - 24 Dec 18

AVOID AT ALL COSTS Honestly we didnt read the reviews online, booked them in advance for a drive to a family wedding. When they were 5 minutes late we called and were told '5 minutes', waited 5 minutes and called back again '15 minutes' etc etc. Repeat until we're an hour late and we give up.. if they had told us initially we would've booked another taxi. Awful service, awful customer service (when I called and asked to speak to the manager the next day they left me on hold for 33 minutes whilst they 'found them'). DO NOT TRUST DO NOT USE.

Natalie in Newark - 7 Sep 18

I will never book a taxi from this company again. I have booked a cab and was assured that it will be on time. Not only that they did not let me know that the cab is going to be late (half an hour late !!!) they were very unpleasant and I was late for work. Office did not even bothered to answer my call. The driver did not know how to get to our destination so I had to pay almost double as he was going the wrong way. It was not the first time when it happened. If you have a choice CHOOSE DIFFERENT COMPANY!!!

Phil in Willow tree pub - 4 Jul 18

Very poor. Not worth one star. Asked for a five seater....a 4 seater turned up ....so double the cost as there was five of us.....and told three minutes for the next one. Chased several times....politely...and keept being told he is on way...45 minutes later he arrived. Ruined our evening as we missed the second half of the footy...Portugal game. Don't trust what these guys tell you

Wendy in Newark - 26 May 18

Not even worth one star! Rubbish Rubbish Rubbish!!!! Booked a taxi in plenty of notice for an early train departure. Even received a text notification. No taxi came! Called and the person put me on hold 3 times! In the end we had to walk to the train station with our cases as couldnt afford to miss the train! 40 mins later received a text message to say its on its way! Z Cars you are a joke! Absolutely disgusting service and not even an apology! You dont deserve to be a taxi service. Your customer service is atrocious! Cowboys! Book these and youll be very disappointed! You have been warned!!

Chris garbutt in Middlesbrough - 16 Mar 18

Driver took longer route, stole money off me threatened me with police. Trading standards called, do not use this company. They used an app on mobile to overcharge me not a legal recognised taxi meter, as recognised by British government and trading standards.

b_winner23 in Langley Mill - 15 Nov 10

Put up with us 3 rowdy lot on the way and that takes some doing so thumbs up for this cab firm.