Taxis in NR10

Left stranded after booking a taxi home from a works do. When I called to politely ask where the taxi was after waiting 20 minutes I was told there is no taxi coming and I had been blacklisted! Horrendous customer service. I had only booked the taxi a few hours before with no issues.

Absolutely shocking service by my driver today, he was rude, drove recklessly and was far too distracted by other things in the car, I will not be using this company again

Always come on time, and give you a call when they arrive so you don't wait around. Very reasonable prices even for students!

The best cab service in Norwich as there are set prices so you don't get overcharged and it doesn't change in price. Never arrived more than 10 minutes late before, normally slightly early.

Punctual, polite, clean car, very professional. Would definitely recommend.

Used many times in past and never let me down, using their app makes thing so much easier. would always recommend to anyone.

Never been a passenger and now never will after some oaf of a driver forced me off the road. Not surprised to see so many bad reviews.

..I was using these guys for months to get myself and my daughter to school, the drivers were great and really polite, I had an ongoing booking and service with them, after bad experiences from other, unreliable taxi company's... But as of a few weeks ago a new manager seems to be operating it, contradicting his drivers bookings, very rude, abrupt and not user friendly, ignoring regular customers now.. I had a booking with a great driver, I asked to rebook for the next day, he did, no problem, the next day the new manager drove me and my daughter to school, claimed there was NO booking and told us we couldn't use them for over a week, very abrupt and rude, unless management changes there avoid!!! Very BAD customer service...

reached 47 in 30 zone. took at least 6 calls on a hand held 'phone 15 min. trip. Took both hands off steering wheel to get paper and pencil and write somethig down. Enough said!

these chaps are really accommodating help me deliver on time and got my family to station in lots of time for their train!! great!

I am a disabled lady with a dog and I rely on cabs daily for appointments, shopping etc... these drivers are so helpful they even hold my dog when I go in shop.... I only use them now they are friendly, efficient, kind and bonus the cheapest in town at ONLY ?2.50 for local runs .... thank you crystal cabs

friendly reliable, reasonably priced fares

Used street cars today for the 1st time. As a wheelchair user I would recommend. A+++