Marlborough Taxis

LClinch in Marlborough - 30 Jan 20

My Canadian guests booked a taxi from Vespasian Road to Bedwyn station. The woman on the phone said she didn't know the road so my guest offered a postcode, which was declined, and the booking was made anyway. 15 minutes after the booking time, there was no taxi and no one had called us. I called and was told "they actually asked for 'The Station Road', which was odd because there's no Station Road in Marlborough." I asked why on earth they didn't try to clarify, and she said "Well, I tried but I didn't get very far!" This was blatantly untrue as my guest had clearly offered a postcode. I then asked why they made the booking anyway, got no answer and instead was offered a taxi on the spot which was now way too late to be useful. I declined and the woman said "Goodbye then" and hung up. No apology and clearly thought it was our fault! My friend's accent is not so thick that they could not have a clear conversation. They're now $60 out of pocket on non-refundable train tickets.

Bob in West Overton - 27 May 16

Tried to book a taxi more than 2 weeks in advance for a midnight pick up after a party in Marlborough. Just got told 'no, we wouldn't do that'. Are they a taxi company or not?

gazzer659 - 23 Feb 15

Booked but did not show up. Taxi driver claims he was there but we had full clear view of the road so know the taxi was not there. Called the office numerous times but no answer (had "popped out for an hour" - why not divert the phone?). Why didn't the driver ring us, or walk to the door and knock if he was there? Would not use them again. One star because it's the minimum I could give.