• 1

    A C & Andrews Taxis Ltd

  • 01702 614836

    01702 614836

  • 50 Chase Road Southend-on-sea SS12RE
Reviews

Overall rating from 23 customers

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  • 1 Report review »
    in Southend on sea -

    Me and my boyfriend ordered a cab a couple weeks back and the driver arrived and saw us kiss and drove off.. meaning he didnt want to take us as we were two males kissing!! Terrible dated attitude- avoid !!

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  • 1 Report review »
    in Essex -

    Terrible!!! Avoid! Was left waiting over 45 minutes in the pouring rain for no taxi to turn up with the office telling me it was coming. It never did. Tried again last night (as my usual taxi company was insanely busy) was told I couldnt pre order a taxi so called back ten minutes later and then ended up waiting outside the station for 20 minutes for no taxi to turn up once again and no one answering the phone. Waste of time. My pregnant self ended up walking back home in the pitch black darkness. Thanks AC Racio Cabs!

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  • 1 Report review »
    in Southend -

    Useless left us waiting for an hour. walked back. What a joke. Don't want to give them 1 star

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  • 1 Report review »
    in Westcliff on Sea -

    I am completed to write this review as this is probably 4th time that I have ordered taxi to collect me from the Chalkwell station and taxi driver has just collected anyone who happened to be there before I had a chance to get out from the train and to the taxi rank. I have asked lady operator to please make sure that driver waits for me bearing in mind my previous experience , especially as they hold destination address and my name. Despite this same happened yet again. It is absolutely outrageous that the taxi drivers do not take into consideration safety of he people booking the journey or even bother to take appropriate information from the person getting into their cab as to where they are going, it is immediately obvious that the destination is not the same as the booking if they actually cared at all which they obviously do not. Shameful! I miss uber in my area, polite drivers, clean cars and never felt stranded late at night with them. Local council should take note.

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  • 1 Report review »
    in Westcliff-On-Sea -

    Very rude taxi driver. He charged me extra money and was not cooperative. Very unhelpful. I would not recommend them. Very rude and opportunistic!

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  • 1 Report review »
    in Southend -

    Nearly 1hr 30mins for a cab. Kept being told 10 mins away. You're a joke. Shame uber don't come out this far, clowns like you would be out of business.

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  • 1 Report review »
    in Eastwood -

    I dont often comment on reviews but this company is so bad I feel I have to Never used this company before and NEVER again will I use this this firm. Not reliable at all. We booked a taxi the for Saturday 21 July at 0700 this was to catch a steam train from Southend Victoria at 7.37 costing a lot of money ! Thought this was ample time, however no taxi at 07.10 rang the female operator who told my husband this was booked for 0710 - not true. When queried she said she would put another call in. Eventually at 0719 we decided to jump in our own car and just made it. I did call them again, of course angry and the female told me it was on its way. Really !! Although the woman apologised thats no good to me - Crap service do not use .......

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  • 1 Report review »
    in Southend -

    DO NOT use this firm. The staff are rude and arrogant.. Matt in particular. A mobile was left in one of their cabs Friday. The driver has admitted he has the phone.. he has taken it home. AC for the past two days have done nothing and just said we can not do anything. The driver apparently has ignored a text message from them. AC have said they do not have his details.. so a driver attributed to them is driving around picking passengers up ... lone females etc.. and they do not know anything about him! Very worrying. Just a simple episode of .. sorry I have left my mobile in the car... has turned in to a huge problem. The driver is making no effort to return my phone and AC have been so rude and unhelpful. Matt at AC has just told me I will have to wait until the driver gives it back at his own convenience and to stop calling as he is going to block my number! Apparently he is the supervisor. So AC Southend have drivers picking up people who they know nothing about (their words) VERY WORRYING

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  • 1 Report review »
    in Southend on Sea -

    Useless cab company. I have been let down once again by AC Cabs. Rang from pub in Old Leigh and nobody arrived to collect us. Rang company again after 20 minutes or more to be told no driver had picked up call. Finally walked up to Old Leigh Station after 35 minutes and got AC cab there after 2 minutes- still no callback to say they were on their way to original destination. . Finally got home after an hour (10 minutes in taxi). I did not give the driver a tip, which I usually do, because I am so fed up. This is not the first time this company have let me down. Do not use this company if you want good customer service

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  • 1 Report review »
    in Southend -

    Booked a taxi the previous day for 4.45am phoned at 5am to ask where was my taxi only to be told they had already picked up from that address? Read the reviews on Google before you make the same mistake I did.

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  • 1 Report review »
    in Hadleigh -

    Booked a taxi and surprise surprise it didn't turn up nearly missed my flight from Southend. Rating of 1.9 from 92 reviews on another site.

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  • 1 Report review »
    in Southend -

    Had the rudest taxi driver. First he complained I had shopping (he picked me up from a supermarket!), then he wandered off to speak to his friend while I packed the boot alone and tried to keep hold of my toddler. After he'd dropped me off, he huffed and puffed and poked my shopping in the boot to make me empty it faster (again alone). I don't mind doing it myself but I can only go so fast. I was 5 minutes tops! I waited longer sat in the cab while he finished his conversation with his friend!

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  • 1 Report review »
    in Leigh on sea -

    Have used this taxi service regularly for the past 8 years. Tonight, I spoke to some woman, who told me my cab, that I'd waited 40mins for, had been and gone. She told me they tried to contact me on the number I called from, giving me a totally different number to the one I'd used. I explained that I only had one phone and I'd called from the same number as the one I was now calling on. She kept insisting I had used a different phone. I kept insisting I hadn't, so she cut the call. Well you've just lost a customer and any recommendations, you absolute Moran.

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  • 1 Report review »
    in Southend -

    Awful taxi service . Terrible customer service . Thank god for uber as I'll never use these again now .

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  • 1 Report review »
    in Leigh On Sea -

    Pre-ordered a taxi - to be organised and not miss my train. Turned up 15mins late - missed the train. Use another firm!!

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  • 5 Report review »
    in Southend on Sea -

    I use these guys every day never let me down clearly these reviews are people who have used this company once.

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  • 5 Report review »
    in Leigh on sea -

    Had the best driver was so helpful when my boy was sick

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  • 1 Report review »
    in Southend on sea -

    Appalling service. The drivers never ask who ordered the cab at pick up point, only take the next person to get into the cab. This has happened to me a number of times. The controllers even blocked me from calling them after I called and vented my disappointment. Use Triple2Triple4 taxi in future. They ask to see your mobile phone with pick up details if they don't know you so the cab cant be taken by another customer. 01702 333444 best in Southend. Well done

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  • 1 Report review »
    in Westcliff -

    Worst taxi firm I have ever used/attempted to use. Back in December I rang and booked a taxi for a set time several hours in advance. 20 minutes passed the agreed time and no taxi had arrived. When I called back, the lady on the phone told me that regardless of if you book, they will not guarantee they'll actually show up. Very rude and unprofessional to me when I queried that. Tried to use them again last weekend. Rang an hour before we wanted a taxi, was told that they do not accept bookings like that (eg. booking a taxi...) and to call 5 minutes before we needed it. We called, they said it was on its way, half an hour later we were still waiting. Rang back and was told I was on the system but it would be at least another 20 min wait. I just cannot understand how a taxi company can operate without allowing people to make bookings, or if you do manage to book for a set time, that they still have the audacity to not bother sending a taxi and then get stroppy when you query this. Awful.

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  • 1 Report review »
    in Southend -

    Would you use a taxi company that turn up to Gatwick to take you back to Southend with only a 7 seater for 6 people Plus all suitcases. Resulting in one person having to pay to get home on public transport and suitcases stacked inside in an unsafe manner. Then feel free to use AC taxis Southend, Essex.

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  • 1 Report review »
    in visitor on business -

    i have been using AC all week whilst on business in Southend. Each time they have been punctual, polite, efficient and friendly...until tonight. On reaching our destination I accidentally dropped a pound on the floor of the car but couldn't find it. The driver charged me for the few moments I took trying to find it, 40p. He said I was wasting his time and making him late. I got out of the car having paid, knowing he'd find the £ later, and saying how stressful this was. He gave me the finger as he drove away. One driver spoiled the great work of all the rest I'd met whilst working at the theatre all week. Sad.

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  • 1 Report review »
    in Leigh -

    Lady was very rude on phone on 6.02.16 at 1.24 I ordered a taxi 20 mins before and the taxi driver took two people in front of me even tho I said I had ordered the taxi and I had the details on my phone. Called the cab office and lady had nothing to say, very unprofessional. Avoid this taxi firm

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  • 1 Report review »
    in Mobile -

    This service sucks. Just never turned up, I missed my train, cost me ?55 for a new ticket. Thanks for nothing. Never again.

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