Taxis in TS1

I am a disabled passenger who called to booked a taxi for 12:30am on 20/02/2022, to be called back at the time we were due to be picked up and told they would be 10mins late. Standing in the rain and cold awaiting their arrival, I called them to see where they were. Driver tried to tell me they had waited outside. This did not happen - we were outside for 25mins. Taxi drivers should not leave anyone; never-mind someone who is vulnerable, after agreeing to the Booked Fare and times.

Just brilliant . Stranded in storm Arwen after traffic accident , nearly 200 miles from home. Service and help to solve our transport problem was above and beyond on a really difficult night to be on the road. We really appreciated your help last night. Thank you .

Unreliable and poor customer service. This company no longer cares about its customers.

Brilliant taxi drivers especially Steve hes one of the best in my eyes hes funny a real gentleman & while still been provisional hes hellish just like one of us very trustworthy good crack & honest ,if you left something in the taxi he wouldve out his way to make sure he give you it back I must say so will all the other drivers ibfs f Ill e. even go as far to say its the BEST TAXI firm in Bishop Auckland, , I. have met lots of the drivers &there all gr8 the lasses in the office are very pleasant and helpful &try ther best to get you a taxi if you have to wait they will chat & keep you updated on your taxis location &how long you have to wait its never ages because they have so many drivers Steve your the boy m8 &a absolutely credit to the company

Safest taxi service I have ever used. Get a text to confirm the booking and another to inform you that the taxi has arrived I love this idea especially if you are alone and need a taxi.

Phoned office spoken to Chris was very helpful and friendly

Totally the worst taxi firm would rather walk than use these. Drivers rude people in charge even ruder. Not helpful at all. Didnt want to give any stars but had to to post this

Very helpful drivers and office staff are friendly very proud of them

Booked minibus in advance didnt turn up and office staff unhelpful wouldnt use them again

Excellent setvice on time and very friendly

Rang their business by accident and the bratty girl who answered the call was rude and hung up in my face before I even had the chance to apologise. I've only been in Middlesbrough a few times, but if that's what the customer service is like at A1 taxis then I'll more than gladly take an uber.

this is a firm well worth taking into account. have had several journeys and all been on time. far different from previous firm which regularly did not turn up

Completely reliable firm, refuse to use any other when Im down in Stockton & Middlesbrough. Met some fantastic drivers with plenty of stories and feel safe and secure throughout my journeys. If only all taxi firms had the same values when it comes to customer service

Ordered a taxi sat evening on the 16th of July on line . So as not to miss taxi went directly outside of address I was at so as not to miss it ! Taxi incidentally indicated 15 mins , my phone rang indicating taxi had arrived and also having took my money with the online booking no taxi arrived ! Tried calling no answer have used this firm for years and the latter getting worse . I now will never use this outfit ever again as seem to be becoming a cowboy outfit pitch up when they feel like it . One unsatisfied X customer

I rang these twice on Saturday night, they said they were sending someone out to pick us but both taxi's never arrived so missed my night out. Would not rely on this company again whether it's the cheapest or not.

Good service and cheap as you going to get in boro

cheapest in town

Didnt turn up, cant contact direct

Dont even bother booking, dont even turn up

Didnt turn up, disgusting service

Only given 1 star because you cant give 0, turned up at wrong address, left me stranded, disgraceful

The man was very very rude, unhelpful and overcharged me thinking i didnt know the prices.

Charge what they want Rip-off

If you need to be somewhere on time AVOID they don't give a cac about clocks.

Beneath contempt, unprofessional, just plan low.

If I order a taxi and it comes 12 minutes late the I try a different company BYE.

Driver drove erratically. My fare was £3.40 but from £10 he only gave me £5 change. Didnt feel comfortable at as a single female passenger. Definitely wont use again