Taxis in TS10

Ordered taxi to pick me up as I came out to get into car driver drove away I rang office and got through to some cocky Asian operator I asked calmly for them to send driver back they refused and started .making racial slurs and swearing I know I'm.not only person to experience this and funny how reviews have been taken off Google only drivers who r half decent is the English j and p drivers which are few and far between

Appalling had a driver swearing and using foul language while had a three year old with me

Dreadful service don't use them never arrived on time

Daughter ordered taxi and when arrived demanded payment up front. Was to and from a residential address in a “nice” area. Driver was very abrupt and rude in the demand. Now I have no issue with payment up front if really required generally in a flight risk situation but it was a £3-80 fare with a sober single girl involved. Turned them away as was not willing to risk putting her in there with his appalling attitude

Use as a last resort they are rude and dont turn uo

I would totally recommend this taxi firm. My Grandad who is 90 years old needed a taxi from Newcastle Airport to his home address in middlesbrough and does not have a mobile phone so contact with him was a no go but the taxi driver kept in touch with me constantly and he was picked up and arrived safely without complications. The taxi driver was exceptional. Well done Royal Taxis.

Left hanging for over 45 mins in Sunderland after booking and making full payment Of £48.00 to be piked up for 6.30. Shocking service of customer care when contacted via telephone.

Have just returned from taking dear friends to Teeside Airport for their early morning flight. They had pre booked their Royal taxis days ago and checked night before all confirmed. Waited 10 minutes after pick up time and rang to be told there was noone available and it would be another hour. They would then miss their check in time for flight. There was no apology. This is disgusting customer service and for these dear friends who badly need a holiday after recent health scares it was a stressful experience they didn't deserve. Shame on you.

Ordered a taxi sat evening on the 16th of July on line . So as not to miss taxi went directly outside of address I was at so as not to miss it ! Taxi incidentally indicated 15 mins , my phone rang indicating taxi had arrived and also having took my money with the online booking no taxi arrived ! Tried calling no answer have used this firm for years and the latter getting worse . I now will never use this outfit ever again as seem to be becoming a cowboy outfit pitch up when they feel like it . One unsatisfied X customer

I rang these twice on Saturday night, they said they were sending someone out to pick us but both taxi's never arrived so missed my night out. Would not rely on this company again whether it's the cheapest or not.

A very good service on time and reliable. Thank you.

Very good service value for money Thanks Dial A Cab!

Very good service and value for money!

Rang their business by accident and the bratty girl who answered the call was rude and hung up in my face before I even had the chance to apologise. I've only been in Middlesbrough a few times, but if that's what the customer service is like at A1 taxis then I'll more than gladly take an uber.

this is a firm well worth taking into account. have had several journeys and all been on time. far different from previous firm which regularly did not turn up

Had a taxi booked that I had booked the day before and it didn't even turn up after an hour of waiting. We tried and tried to call and find out about it but couldn't get through.

Its 5:41am, I just had a driver spam call my number and leave 8 voicemails that were all silent , It says Ive placed an order but it was cancelled due to no payment but I swear on my life I I never even booked this taxi, I have college at 9 and Ive just been woken up to spam calling from a driver , so confused

Completely reliable firm, refuse to use any other when Im down in Stockton & Middlesbrough. Met some fantastic drivers with plenty of stories and feel safe and secure throughout my journeys. If only all taxi firms had the same values when it comes to customer service

Fantastic

I was going to write a review full of praise for the two drivers Dave sent us but it looks like it's all been said before. Moorside really is the full and proper service.

Well that's us booked up for next year for Turkey. Next job was to book Dave from Moorside for our transfers as we missed out this year and had terrible overpriced service from someone else as Dave wasn't available. Never make that mistake again!

With our flight into Manchester Airport being delayed by 3 hours we were so grateful that Dave from Moorside didn't abandon us like the thieves from j and p did last time around. Brilliant and dependable Moorside from now on.

After being recommend to us by a friend we used Moorside for our family holiday through Newcastle Airport. The driver was fantastic. On time in both directions and in a really nice minibus. Really helpful and chatty, great with the kids and nothing was a problem for him. Highly recommended.

Nothing is too much trouble for Dave Moorside. Shouldn't really be saying this, but he should be charging double for the service that he provides. Brilliant from start to finish.

Booked on line via web site Choice of pick up times Email received to confirm booking Informed when taxi had been dispatched Able track Phone call when taxi arrived Polite driver clean car First class service Have downloaded app for future use

Didnt turn up, cant contact direct

Dont even bother booking, dont even turn up

Didnt turn up, disgusting service

Only given 1 star because you cant give 0, turned up at wrong address, left me stranded, disgraceful

The man was very very rude, unhelpful and overcharged me thinking i didnt know the prices.