Verified Reviews

Verified Reviews is a solution to the age-old problem of customers promising to leave your business a review, but never actually doing it.

To get around this, our Verified Reviews team will contact your customers on your behalf to collect their feedback. This feedback is then posted on your thomsonlocal Business Listing as a Verified Review.

This leaves you free to concentrate on doing what you do best, safe in the knowledge that your online reputation is continuing to improve.

To find out more, call us on 03330 145 04503330 145 045. Lines are open between 9am and 5pm Monday to Friday. Or alternatively, drop us a quick email at

An example of how the Verified Reviews process works to help you gain new reviews.

Why are online business reviews so important?

Customers buy from people they trust, so the more positive reviews you gain, the more likely it is that you’ll achieve your business goals.

The statistics also speak for themselves:

  • 95% of shoppers read online reviews before making a purchase (Spiegel Research Center)
  • 93% of local consumers use reviews to determine if a local business is good or bad (Bright Local)
  • 72% of customers don't take action until they have read reviews (Testimonial Engine)
  • 84% of people trust reviews they read online as much as personal recommendations (Bright Local)

Reviews help you to improve

Gaining honest feedback from your customers is essential to understanding how well you are doing. This feedback could include useful suggestions and easy wins that could have a positive impact on your business.

How do Verified Reviews work?

  1. You collect an email address or phone number from a customer that’s agreed to leave you some feedback.
  2. You pass this information along to the Verified Reviews team using our customer portal (AdCentre), or alternatively via WhatsApp or text message.
  3. Our Verified Reviews team will then contact your customer by phone and gather their feedback on your behalf.

This review is then added to your thomsonlocal business listing and marked with a stamp to prove that it’s a Verified Review. You can also display the reviews on your website using the Verified Reviews Widget.

What kind of questions do we ask your customers?

The Verified Reviews team will ask your customers a variety of questions, each related to a different aspect of their overall experience with your company.

Here are some examples:

  • What did you hire them to do?
  • Did they meet your expectations?
  • Were they on time?
  • Did they leave things clean and tidy?
  • Were they polite and professional?
  • Were you happy with the work?
  • Would you recommend them?
  • How would you rate them from 1-5?

The phone call lasts around 10 minutes and is handled by a member of our UK based Verified Reviews team. So, you can be sure that your company is represented in the best possible light when we call.

What our customers say about thomsonlocal

  • I have been advertising with Thomson’s for over 20 years now and cannot speak highly enough of the service that I have had in that time. I have two web-sites with them and am very pleased with the appearance and the managing of the sites, not to mention the marked increase in enquiries.
    Teale Building & Preservation
  • I have been using Thompson Local on line services in the Lambeth area and found it to be excellent for potential customers to see us on line and to be able to contact us direct.
    Tumblewash Launderettes
  • We use a range of their services including and pay per click and not only do we find this effective but also good value compared to our spend. Recently we branched out business into a different sector and thomsonlocal has given us a great platform in which to take a foothold in this market.
    Platt & Davis Building Services
  • We advertise on under Burglar Alarms mainly in the Lewisham & Greenwich and Bromley areas. The products are truly helping our online visibility and generating quality business. We are extremely happy with the results from this digital advertising.
    C & C Security Systems
  • We have had a website with thomsonlocal for 3 years and found it useful being able to monitor its success as our customer base grew. Overall we have found dealing with thomsonlocal to be easy and helpful. It has definitely been beneficial to our company.
    Domestic Appliances Ltd
  • At McKeown Fencing we have been using thomsonlocal for many years. Over that time thomsonlocal and the services they offer have been an important part of our marketing strategy. Through the development of our website, ensuring in ranks high in Google and our listings on their website we have been able to strengthen our position in our market place.
    McKeown Fencing
  • Since signing up to Get Me Everywhere I have found the website traffic has gone up exponentially and customers will say that they saw a photo on the website or something similar when on the job. We never used to receive this traffic and practically since signing up this has given us a large amount of business.
    AKS Pest Control Ltd
  • I could not recommend thomsonlocal highly enough for a new business or even an established business. They know what they are talking about and certainly stick to what they say and I for one know I will go nowhere else but thomsonlocal for my online marketing.
    Ryan Roofing
  • I have been advertising with Thomsons for the past 25 years. I have regular phone calls and emails from other advertising companies offering similar services to yourselves, I have tried some but do not get the same level of service or , the same results I achieve through Thomsons.
    Crown Glass

Ready to get started?

Simply use our contact us page or give us a quick call on 03330 145 04503330 145 045. We’ll then put you in touch with one of our product experts to answer any questions you might have.

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