• 1

    Arrow Cars Private Hire Ltd

  • 01977 553333

    01977 553333

  • The Barn Church Street Castleford WF101ES
7 7 2
Reviews

Overall rating from 7 customers

(This overall rating will include your review soon)
  • 1 Report review »
    in Castleford -

    Castleford Taxi company Arrow cars warning - This company is not trust worthy. They increased the pre agreed minibus fare at 1am and when the 5 female customers refused they dropped them all in one spot. But not only that the driver retained personal items from the customers and locked all the doors. When new taxis arrived from alternative companies the driver ensured they wouldnt take the woman home either (well done tiger cars) leaving them stranded. Arrow cars value an extra few quid more than they do the safety of thier customers. We had been long standing customers but never again.

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  • 1 Report review »
    in Castleford -

    If it were possible to give a minus rating then that's what I would give, the service is a joke, no customer skills whatsoever, rude and incompetent, I have been late for work due to this so called service, avoid using these, plenty of other firms that actually know how to treat there customers

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  • 1 Report review »
    in Castleford -

    Shocking diabolical service.if you want to reach your destination on time forget arrow.the male controller blames the lazy taxi drivers for showing up late in the mornings and the female controller is inexperienced at customer service.taxi drivers have had enough of inexperienced taxi controllers.lost my custom forever & I am sure a lot more customers who are fed up with being late to work or any other destination will be leaving in droves soon.

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  • 1 Report review »
    in Whitwood -

    My partner rung for taxi to prebook for a certain time it turned up half hour later

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  • 1 Report review »
    in Ackworth -

    DO NOT USE THIS TAXI FIRM!! Had a minibus booked for well over a month for a hen party to York. Also rang twice in the past week to confirm the price and pick up time of the minibus. Booked the taxi for 6pm and when no one was here by 6.15 we rang to be told that the minibus had been booked for 8 (even though the time of 6pm had been confirmed 3 times) the minibus then turned up 45 minutes later without so much as an apology. We were then faced with a driver who did not have a clue how to get to where we were going. Despite all this we paid the full amount for the journey there and agreed with the driver the rest would be paid on pick up and confirmed the time of 2am. At 12am I contacted the firm to confirm the return journey to be told that we were not going to be collected because we didn't give the driver a deposit for the return journey!! This was never asked for by the company or driver. When we explained to the firm we would be stranded in york we received a rude, couldn't care l

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  • 1 Report review »
    in Mobile -

    Turned up 15 mins late despite being booked well in advance. Driver tried to over charge us as we were picked up outside of castleford. Driver was also very rude

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  • 5 Report review »
    in Mobile -

    Excellent service very friendly staff and drivers and cheapest local firm

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