Taxis in UK

Booked this lot for taxi to Gatwick and return pickup. Text to confirm pick had wrong post code. Driver arrived on time but not helpful in terms of luggage. Got to Gatwick on time. Return was something else. Driver was late. Contacting him proved difficult, when we did he asked if we were in the Yellow car park - there isnt a Yellow car park, then radio silence. Called yet again when someone else answered and said he would get hold of him. After more frustration he turned up in the Red car park where we were. Set of on the journey home but didnt have our address in his satnav so got somewhere close and asked if “this was it”, a random assumption. Directed him to our house where he sat in his cab, opened the tailgate so we unloaded bags and closed his tailgate for him. Useless company and useless driver.

We booked a taxi for 4 adults to take us to a restaurant & a return trip. The driver who picked us up was on time, friendly & efficient ( he deserves a very good rating). For the return journey, the company could not come up with a driver and after 50 minutes of waiting & numerous phone calls to them, we fortunately found another means to return home. Alpha cars seem to have a monopoly on all taxi firms in Basingstoke ... sadly they did no fulfill their obligation, so we would not recommend them.

Called a day in advance asking for a 3:15pm sharp service for a school run, even sharing with the operator that if I was not going to be able to make it "my wife would've killed me". Service confirmed and call 30 min before the expected time (2:45pm on the day) to confirm all was booked and ready. 3:15 Nothing!... called and they advise the vehicle was on its way, 3:25 nothing! 3:27 vehicle showed up telling me he was just told about the service. Had to collect my kids at the school reception because of course, I was 10 mins late...

They don't deserve even a one star. I booked a taxi on Friday, wanted it to come on Saturday. I waited 15mins for a taxi, I was in hurry, so I called to Alpha Cars asking where is taxi, the operator said it will be with me soon. Taxi never showed up. I called again and said it's not here so I want to cancel it. They said sorry and sent me a message that the driver couldn't find me which is not true! The taxi never come to pick me up. So disappointed, because of them I was late to my appointment. I will never use them again and won't recommend to anyone.

The company is good depending on what driver you get there is a mini bus driver who resembles Shrek with a Liverpool accent beware he is a greedy bully.

Station cars give amazing service at an affordable prices. I really recommend this. .

Bit of an emergency this one after my car broke down. Really got me out of a sticky situation thanks guys well worth the cab fare.

I have been using Gilbert's over 25 years now.

Really bad, booked with disabled needs explained this was assured of help, but the drive refused any assistance - so mean spirited - what a horrible company

Always provide me amazing and reliable service. Much better than the other local firms. Highly recommended

Paid for group booking gave them a tip in advance big mistake driver miserable & wanted more money give Gilbert a wide berth.

A local family taxi company well established with a great fleet of drivers and nice cars. Polite, punctual and good value too.

Wow, just had the guy interrupt me to say my journey was not available even though I had not even said when I needed a taxi. Before I finished asking, he hung up. Even if you can't do it, a bit of courtesy would be nice. Thank you

The best taxi service in witney by far. Always friendly and on time, great communication and will do everything he can to get you where you need to be.

Overpriced, took us a longer route.

Excellent value for money and very reliable

Very poor performance I thought I was getting into a Taxi with a professional Taxi driver, it wasn't he had a very poor knowledge of route just following a sat nav. Very little knowledge of Edinburgh. Next time I will use a black cab from the airport, I used a black cab on my return journey! It was way quicker and cheaper.

Phoned on the 3/ 10 and communicated with a robot . After a wait spoke to a person who booked me for 4/10 at 845 ..Was going into hospital as day patient ..The taxi was 20 minutes late ..I was advised initially I would be picked up by a BMW and then a Toyota. The driver of the Toyota travelled from Preston pans and said he had been allocated the job at 9pm ..The cost was £25.80 for a very stressful and inadequate service

They helped us to get to the airport after an unexpected accient. The staff treated us very professionally (we were stressed) and we got to the airport on time. 10/10, highly recommended!!

Honest driver Saleem called me back after I'd left his cab to point out I'd given him 2 twenty pound notes instead of 2 tenners. many thanks

dropped off in town for a night on the tiles with work mates. All good fare less than I normally pay too!

Rude and disrespectful

Jake cars is an amazing service. I really recommend this.

Jake's Cars are a local taxi service near me and were recommended by my son. I use them on a regular basis as I have some trouble walking. The service they provides brilliant. The lady that answers the phone, Debbie, is very nice and the drivers are smartly dressed, friendly and always turn up on time. I would recommenced them to others for the great service.

Jake's Cars are a local taxi company to me that I have been using for a few months now, and the service with them is always excellent. The staff are very friendly and they always turn up on time, if there is any reason they may be a little later than expected they let me know which is great. I cant fault them at all and would recommend them to others.

Just wanted to pass on my boss's thanks for helping him out Sat night he was really impressed with your service and said you really got him out of a hole! Thanks

Absolutely fantastic customer service. You really made transferring a party of 16 a breeze this weekend. Vehicles were spotless and drivers were excellent and careful on country roads. Great punctuality. Thanks so much.

Brilliant! Make sure you ask for the price before you go, and your guaranteed that price :)

Great service. Punctual, easy to contact and a pleasure to travel with. Would recommend.

Our driver Bogdan was extremely considerate and helpful to my wife and myself when bringing us home from shopping today We think he needs a pat on the back

Left stranded after booking a taxi home from a works do. When I called to politely ask where the taxi was after waiting 20 minutes I was told there is no taxi coming and I had been blacklisted! Horrendous customer service. I had only booked the taxi a few hours before with no issues.

Absolutely shocking service by my driver today, he was rude, drove recklessly and was far too distracted by other things in the car, I will not be using this company again

Always come on time, and give you a call when they arrive so you don't wait around. Very reasonable prices even for students!

The best cab service in Norwich as there are set prices so you don't get overcharged and it doesn't change in price. Never arrived more than 10 minutes late before, normally slightly early.

Got in taxis having already pre paid on app.When the journey finished the metre said 4.40.I said to him ok its 4.40 then got out.When I checked the app he charged me 4.70.They are suppose to be trust worthy. I now feel he has let sussex cars done and will now try another taxis company.

Ordered a taxi. Never turned up. Phone not answered. Finally got though. Could not care less. No explanation. Rude and unhelpful.

No one answers after ringing 3 times sort your staffing out or admit defeat and sellout absolutely rubbish customer service

If I could give 0 stars I would. Possibly the worst service I have ever received. Taxi never showed up, the rudest telephonist ever. I would never recommend this company to anyone.

Horrible service. Ordered a pet friendly taxi the day before travelling. In the morning a normal cab arrived with a confused rude driver who refused to take the dog. He contacted the office and they said that there are no pet friendly cars available at this time. Had to run to get to the vet's on time. Awful, incompetent company, will never use again.