• 1

    Advanced Consumer Technology Excel

  • 01642 236995

    01642 236995

  • Vaughan House Unit 3 Eggleston Court Middlesbrough TS21RU
Reviews

Overall rating from 21 customers

(This overall rating will include your review soon)
  • 1 Report review »
    in Congleton -

    Appalling sales technique. Preying on fears of falling. to get my 83 yr old aunt to part with over £2000 for an upgrade that can pinpoint her anywhere in the country when she doesn't leave the house without someone being with her. No opportunity to have someone with her. Sales pitch on Weds cash banked Thursday then fit he system Friday. No chance to think on it. Avoid this company.

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  • 5 Report review »
    in Congleton -

    Excellent service friendly and hellelpful and i now feel safe and secure thank you

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  • 5 Report review »
    in Stocksbridge -

    Engineer always come straight out when we have had problems. Very nice salesmen but we currently cannot afford to be monitored but cannot fault the system.

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  • 5 Report review »
    in Smarden -

    Steve came to fit shock alarms to the property which he did without me really noticing he was here . The work has been expertly executed and I am delighted with the results. Peter

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  • 5 Report review »
    in Crawley -

    Had my new system fitted, explained how to use slowly and easy for me to understand. Thanks Steve you were great. Audrey

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  • 5 Report review »
    in Headcorn -

    Always pleasant and helpful. Good system. Quick to solve any problems and always enjoy Steve arriving as he always corrects any faults.

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  • 5 Report review »
    in Rochester -

    Alarm has had its first service today by Steve. Replaced all batteries, conducted a walk test and shown me how to use the system again. Very happy. Thank you.

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  • 5 Report review »
    in Chatham -

    Technician Steve has fitted my new camera intruder alarm today. He was very clean, tidy and polite and explained all to us.

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  • 5 Report review »
    in hull -

    very good service

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  • 5 Report review »
    in creswell -

    I had a fault with phoneline ringing by itself every once in a while. Technician came out and fixed fault which was due to the alarm. Excellent service

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  • 5 Report review »
    in Hythe -

    Very happy with ACT, We find them better than our previous company and their response seems quicker especially the 2 way speech. We have Steve service every year does a very good job. Thank you

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  • 5 Report review »
    in Folkestone -

    Found ACT fine to deal with. Steve my technician comes every year to service my system and provides a comprehensive check. Any faults found are always rectified. Truly happy.

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  • 5 Report review »
    in Pudsey -

    Highly satisfied with the system and the service provided. Always had trustworthy staff visit, living on my own this is a big thing for me. 5 star

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  • 5 Report review »
    in Leeds -

    Issue with alarm panel going dead. Called and had someone sent out quickly and replaced faulty part. Happy to have alarm back up and running.

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  • 5 Report review »
    in Leeds -

    Very happy with service from ACT. Any problems are sorted quickly over phone or someone sent out.

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  • 5 Report review »
    in Thorne -

    Engineer arrived on time. Did a good job, happy with service. No problems.

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  • 5 Report review »
    in preston -

    excellent company providing all our security needs over many years. Good responses to emergencies as well as servicing and installations

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  • 1 Report review »
    in West Midlands -

    I moved to this alarm around 9 months ago due to the reduced cost in monitoring, we told the sales rep what we paid and what we had at the the time. We got told that we would have our alarm covered and and serviced yearly. The monitoring would could £10 per month. As this was a little chipper we went for it. After calling the company up a few weeks ago to find out when our free monitoring would end I was told that the free monitoring and services would end after 12 months.. We never got told that there was a services, the only charge we have been told about after the 12months was the monitoring. I asked what the cost would be for this services and could not be told, I was informed that I would get a call before the 12 months was up. I asked to talk to a manger and after a number of calls to them I have still not spoken to a manager. My last call to them I was told a director would call me back regarding my complaint. Now 2 weeks after that last call I have still not received the ca

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  • 1 Report review »
    in Warwick -

    MIS-SOLD AVOID Just had the technician fit the alarm system, the quality of the image was so poor I could not even recognise myself on the image. The brochure says it would provide visual verification of a would be intruder. Avoid the sales team at any event as they have lied through their teeth by saying the system is HD quality. I'm now in a battle to get a refund after getting the engineer to take the system away. Please avoid this company at all cost.

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  • 1 Report review »
    in Coventry -

    The support for our alarm service was transferred to ACT by our previous alarm support company. The SIM card was swapped over by the ACT technician on the 16/02/18. We went away for 3 days just after then and I set the alarm. When we came back and entered the house, the alarm was not working and didn't detect our entry. I contacted the ACT customer service line to explain that the house had been without an alarm service for 3 days and we were open to burglary without the alarm protection. I also enquired why the technician did not test that the alarm was working before he left. The reply was that this visit was only to swap the smart card!! But why wasn't it tested? I received a less than satisfactory reponse with the ACT advisor raising his voice, implying that there may have been fault before and ending up putting the phone down on me. A technician has been booked to resolve the matter. I would avoid ACT if you have other alternatives.

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  • 1 Report review »
    in dorking -

    A representative claiming to be called Mr Michael Henry made a cold call to my elderly mother, with the intention of arranging a house visit to sell her an alarm system. During the course of the call he asked her if she lived alone, which was a highly inappropriate question. He convinced her to accept a site visit from him on that day. When I heard about this I immediately rang the office and cancelled the appointment. Such practices prey on the frail, weak and insecure and are completely reprehensible. It is a shameful practice and I urge you to blacklist this company.

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