• 1

    Connelly Security Systems

  • 0131 667 8999

    0131 667 8999

  • 34 Mayfield Gardens Edinburgh EH92BY
Reviews

Overall rating from 6 customers

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  • 1 Report review »
    in Edinburgh -

    My elderly mother, in her final couple of years, had dreadful service from this company and was distressed by unhelpful and abusive behaviour in phone calls. She died last April. Castle Security have been notified of this by post, email and telephone. In Dec 2012 they were informed that we did not wish to renew the contract when it expired at end Jan 2013. Since then they have sent no less than 3 final demands addressed to my late mother. When I spoke to them I was subjected to threats and abuse. In the first week in February I wrote to the owner of the company about the behaviour of the customer facing staff however have received no reponse to date. The only communication since then has been a further final demand, once more addressed to my late mother, received 21st February 2013. Clearly bereavement does not lead Castle Security staff to hold back in their threatening and abusive behaviour.

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  • 1 Report review »
    in Edinburgh -

    Try and end your contract and they become very threatening, deny receiving letters and are very abusive on the phone. They threaten all sorts have heard this is a regular occurrence. Make life easy and go elsewhere.

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  • 1 Report review »
    in Falkirk -

    DO NOT USE THIS COMPANY. We had 5 years of hell poor service and rude, incompetent staff but when we tried to cancel at the end of the contract they threatened and harassed us.

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  • 1 Report review »
    in Edinburgh -

    Horrendous customer service. Castle Security go out of their way to be difficult. They told me that "most of our customers have to take a day off work for our appointments"!!!

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  • 2 Report review »
    in Edinburgh -

    Hard to contact, difficult to deal with and very poor value for money.

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  • 2 Report review »
    in Edinburgh -

    Extremely difficult to deal with.

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