• 1

    L S G

  • 01372 467145

    01372 467145

  • Harley House 94 Hare Lane Claygate Esher KT100RB

Overall rating from 1 customers

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  • 1 Report review »
    in LONDON -

    Been with this company for 16 years, at the beginning they were excellent but since they merge into another company they don't seem to care! I organised an appointment three weeks in advance explaining I need a late appointment & checked what time they worked to. They confirmed 6pm, I appreciate it is not confirmed slots but what I didn't expect to get a call during lunch hour to say they were on the way. I lost out on taking time off work, they didn't seem at all concerned and told me to rebook! When I asked to speak to a manager they advised they didn't have one they also gave me no names I had to ask for their names. When I asked for an email to complain about my experience they told me I had to write in by letter and could not even tell me told how long they would take to reply. IE no customer service procedures put in place will be looking to cancel my contract NOW!

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