Taxis in UK

Top company, have used a couple of times and never had a issue and always on time which makes a change from other companies used!

What an awful experience. Smoky, uncomfortable taxis but the worst points were 1. They didn't turn up when booked in advance- we called and they came late but we were then late for our appointment 2. They charged us nearly double the price quoted on the phone and were completely lacking in concern when we dared to argue about the price. Never again - there are many other good taxi companies around the area

First time trying to use this company and I won't bother again. I called about 1.5 hours before I needed a pick up from our local station and they asked me to pay in advance which I was happy to do but when we got off the train at our local station the taxi wasn't there. I called and was informed that they had just finished a job but were still 15-20 mins away. The walk home takes about the same time so my husband and i just walked home in the pitch black. Rather infuriatingly, I was told I couldn't have a refund straight away and that I would need to call on the next working day to arrange this. Not happy as I paid in advance in good faith so I feel like I have been ripped off.

They are brilliant, timing, car and service quality are 5 star. Our driver Tony, was very polite and he has comfortable driving skill. Thanks for tonight.

No cab company is perfect, but they are I suppose better than walking. Especially when its raining. Or snowing. Or in a blizzard. Or something like that. Actually, or even when its too hot. They have air-con in most of their motors. Yeah OK, that ain't much use in a blizzard. But it is when its hot. Like it was a couple of weeks back. All sorts of drivers though. Some are stupid, some are OK. I spose much like any other cab company. But, unlike the previous review, I would use them again, but I wont recommend them to anyone, as if I do, they might get too busy and I might not get a cab myself.

I have used this company twice now and on both occasions they have turned up on time with helpful drivers and clean cars. Would definitely use again

Really poor, booked 3 days ahead then didn't turn up, when called I was told no idea when get to me, bad attitude when tried to get information, cancelled ride and they cancelled return trip without letting me know.

very reliable taxi company would always recommend them

Friendly driver and was early very impressed!

TAXI DRIVER RAN OVER MY CAT. BAD SERVICE AS WHEN I RING TO COMPLAIN I GET SPOKEN TO LIKE TRASH.

Terrible service. Do not use. 10 mins after agreed time we were told the taxi was 2 mins away. After another 10 mins we called and were told we didn't have a taxi because they hadn't confirmed it despite having a text to say our taxi was booked. Taxi showed up an hour late after several phone calls.

i called 2 hours before to book a taxi for the required time... guess what.... it never came. Why? Because first communication it was stuck in traffic second communication the train in Netherfield was passing... Result did not make it to my destination, cost me money and waisted my time... Suggestion if you want to get to your destination use any other company except Gedling

Didn't even turn up !!

Excellent service

Booked this lot for taxi to Gatwick and return pickup. Text to confirm pick had wrong post code. Driver arrived on time but not helpful in terms of luggage. Got to Gatwick on time. Return was something else. Driver was late. Contacting him proved difficult, when we did he asked if we were in the Yellow car park - there isnt a Yellow car park, then radio silence. Called yet again when someone else answered and said he would get hold of him. After more frustration he turned up in the Red car park where we were. Set of on the journey home but didnt have our address in his satnav so got somewhere close and asked if “this was it”, a random assumption. Directed him to our house where he sat in his cab, opened the tailgate so we unloaded bags and closed his tailgate for him. Useless company and useless driver.

We booked a taxi for 4 adults to take us to a restaurant & a return trip. The driver who picked us up was on time, friendly & efficient ( he deserves a very good rating). For the return journey, the company could not come up with a driver and after 50 minutes of waiting & numerous phone calls to them, we fortunately found another means to return home. Alpha cars seem to have a monopoly on all taxi firms in Basingstoke ... sadly they did no fulfill their obligation, so we would not recommend them.

Called a day in advance asking for a 3:15pm sharp service for a school run, even sharing with the operator that if I was not going to be able to make it "my wife would've killed me". Service confirmed and call 30 min before the expected time (2:45pm on the day) to confirm all was booked and ready. 3:15 Nothing!... called and they advise the vehicle was on its way, 3:25 nothing! 3:27 vehicle showed up telling me he was just told about the service. Had to collect my kids at the school reception because of course, I was 10 mins late...

They don't deserve even a one star. I booked a taxi on Friday, wanted it to come on Saturday. I waited 15mins for a taxi, I was in hurry, so I called to Alpha Cars asking where is taxi, the operator said it will be with me soon. Taxi never showed up. I called again and said it's not here so I want to cancel it. They said sorry and sent me a message that the driver couldn't find me which is not true! The taxi never come to pick me up. So disappointed, because of them I was late to my appointment. I will never use them again and won't recommend to anyone.

The company is good depending on what driver you get there is a mini bus driver who resembles Shrek with a Liverpool accent beware he is a greedy bully.

Fast LUXURY service

Great Service, hassle free even with my two children with me while travelling.

I have used Courteous Travel for over 3 years and they really are what they say they are; Courteous . If they cannot make a journey, they always provide a suitable alternative. They are not expensive and remarkably provide a value add of ancillary services which has never been provided by any other taxi company that I've used, ie. Bottle of water and a pint of milk when you get off the plane in case there's nothing in the fridge on your return home. Also, negotiating a comparable price with a suitabe taxi company when they aren't able to take on a journey. They are also friendly and kind.

1st class. Punctual, clean minibus, polite driver both ways. Milk, bread and water on our return was a great and unexpected bonus. Will definitely use them again

Absolutely fantastic experience. Took us to Luton and back, was there on time with good communication and we were also given a bottle of water each after our flight. Would recommend to everyone, best taxi service I have had so far.

Many thanks for the service tonight. It was, as you advertise, both timely and courteous. A vote of thanks from my fellow travelers for an excellent service.

Very professional always on time would recommend for all travel needs

Rude and disrespectful

I have been using Gilbert's over 25 years now.

Really bad, booked with disabled needs explained this was assured of help, but the drive refused any assistance - so mean spirited - what a horrible company

Always provide me amazing and reliable service. Much better than the other local firms. Highly recommended

Paid for group booking gave them a tip in advance big mistake driver miserable & wanted more money give Gilbert a wide berth.

A local family taxi company well established with a great fleet of drivers and nice cars. Polite, punctual and good value too.

Amazing service. John went the extra mile for us when we broke down and needed to get to Gatwick Airport.

Never use them again absolutely no customer service rude, ignorant and filthy cars

Station cars give amazing service at an affordable prices. I really recommend this. .