• 1

    Fastlane Autocare

  • 07943 185471

    07943 185471

  • 5 Hoghton Road St Helens WA93LP
Reviews

Overall rating from 37 customers

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  • 5 Report review »
    in Uk -

    Took my boat in for wiring problem £1200 work not done can't get my money back and now they don't answer the phone or emails Ben the so called manager told me if I took my review down he would repay me liar review goes back on

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  • 1 Report review »
    in Warrington -

    AVOID - Want money up front DO NOT FIX PROBLEM- Then you spend your days weeks chasing them - Mark a complete waste of time. Arrange days to come then dont turn up - FASTLANE utter pants service, never recomend

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  • 1 Report review »
    in Stockport -

    Avoid! Paid almost £5000 upfront to have a new gearbox fitted on a van, still waiting 9 weeks later. When we phone up they say they are waiting for parts, they often put you on hold then cut you off, say they will phone back but never do! Disgusting how they can still be trading. Rip off merchants. Not happy at all. Do not use.. had to leave one star but they dont deserve even that. We are still without a van for work and are out of pocket, also having to hire a van at £380 per week. Asked them to return the van with a full refund but awaiting a return phone call that will probably never come!

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  • 1 Report review »
    in North Wales -

    Awaiting refund from this company as they have failed to complete the work on our hymer mirror. They were very reassuring from the outset but once they had the mirror did not communicate at all. Conflicting messages given about progress. Finally mirror casing returned with blind spot mirrror still cracked and in situ. Main mirror delivered wrong size. Since then no communication re finding the correct one. I located a mirror, left message to that effect, no response. Therefore asked for refund and will sort out myself. I will post further about my experience when I hear from them. Needless to say I would suggest you DO NOT USE THIS COMPANY.

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  • 1 Report review »
    in Liverpool -

    Horrible company. Paid money up front for repair on my car. Repair lasted 2 hours. Owner of the company tried to use threats and intimidation to stop me complaining or getting a refund. Police and trading standards now involved. They are aware of this company and their behaviour towards female customers from previous complaints. Stay away from them and be careful.

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  • 1 Report review »
    in St Helens -

    Avoid avoid this is a shocking company they charge double the price of normal garages in the area and service is the worst you have ever seen and the manager is a absolute tyrant

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  • 1 Report review »
    in Lancashire -

    I would prefer to give no stars, they charged me 216.00 to repair my generator, the repair did not work, they promised to come back and look at it, wasted a day waiting, they said they would come back again wasted a morning. No refund, now they say they can't guarantee the repair will work and if it doesn't tough.

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  • 1 Report review »
    in St helens -

    Wished we had read the previous reviews before paying up front for a service and repair to our petrol lawnmower. Promised to have it fixed within 3 days, had to pay £144 up front, after 3 weeks, many lies, excuses, phone calls cut off, no reply to emails messages etc we got a full refund without any work being carried out, despite them trying to say they had completed the service when it was clear they hadn't, the refund was only given because my husband went to speak face to face due to their appalling customer service and started telling customers at the garage not to use them or give them any money. The manager needn't contact me about this review as mentioned in other reviews because he won't like the response!

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  • 1 Report review »
    in Warrington -

    Absolute joke of a company chargd £486 up front to service and valet our caravan, delivered it to thm and agred to leave it for 5 days went to pick it up and they hadnt done a thing to it, then they lost th keys and refused to refund th cost of replacement locks keep clear of them

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  • 1 Report review »
    in St helens -

    BE WARNED. I left a negative review after being ripped off and a guy called Mark rang me up and threatened me to remove the bad review. Save yourself the abuse and threats and stay away. BE WARNED

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  • 1 Report review »
    in Liverpool -

    Appalling company. Aircon repair and diagnostic which cost upfront £300+ lasted 2 hours. Promised to send mobile mechanic out on 2 occasions to rectify. Who never turned up. Promised refund within 5 days. Never received. Then when chased asked for more even money. Reading other reviews this is common. Stay away.

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  • 1 Report review »
    in Liverpool -

    The worst service you could possibly emagine take cash up front and then ask for more money turning a relatively small job into a never ending money pit avoid my mistakes an go somewhere else

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  • 1 Report review »
    in St helens -

    Rip off merchants take your money use threatening and abusive behaviour when you try to get it back

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  • 1 Report review »
    in St. Helens -

    Would give zero stars if it was possible, they take your money up front £180 and say you will be refunded the difference when work is complete. Turn up with no tools, cannot fix issue after 20 minutes, then ignore calls. If you get through on the phone they say they are ordering parts and will get back to you, but dont hold your breath. Worst garage, customer service non existent, once they have your money !!

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  • 1 Report review »
    in Wa92bd -

    Worst company ever. DO NOT USE they will just take your money & you will not get any service. Avoid!!!!!

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  • 5 Report review »
    in West Derby -

    Two new tyres fitted. Some miscommunication by the office team passing on information to the mechanic in terms of location of my car as it was parked in an underground work premises car park, but I could see this was a genuine error. Impressed by the professionalism and attitude of the mechanic, Phil. Tyres fitted in next to no time enabling me to continue my days work. I will certainly use again, when needed.

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  • 5 Report review »
    in Chester -

    Highly impressed by the service received and repair. Full diagnostics and fault found with wiring on my Audi. Fixed within an hour and half and no extra cost incurred as Marc the mechanic explained this was covered in the original diagnosis charge.

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  • 1 Report review »
    in Silvia &JonPaul in Northw -

    WASTE OF GOOD MONEY: The worst experience we could have. We booked a pre-purchase inspection with Fastlane for a Motorhome. We pay as requested in advance, and were told we will get the report on the same day, on average within 2 hours of the inspection. This suited us, as we had put a deposit on the vehicle to be able to visit it (due to covid rules) and had to make a decision fairly quickly to recover the deposit. Fastlane was more expensive than the other company we had considered. The inspection was booked for the 31st March. We didn't receive anything from them on the day and started calling on the following morning. We chased over the phone and we were told we will get the report asap, which never happened. 6 weeks later we have never received a report. We have chased over the phone, we have been hung up . We have sent emails, completely ignored. We succeeded to get a reply via Facebook, reconfirmed our emails, chased for the report or our money back and there again we got th

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  • 1 Report review »
    in Liverpool -

    The worst service ever was booked in for cylinder head repair £1000 on 10th Nov phone repeatedly to get updates was always told waiting for parts got van back 23 Dec with wing mirror from another vehicle jamed in the engine bay smoking worse than it went in and leaking coolant into the cylinders and oil everywhere and a feul injector zip tied in place returned the van on the 27th a week later I was told the cylinder head was cracked and they wanted another 3500 got the van back and again fuel injector zip tied and engine cover missing Sent them back with it came back again leaking oil told me it was turbo 1400 quid came back a week later engine light on returned it a week later picked it up got as far as the petrol station and engine light back on took it back fitted another new turbo under Warranty and again the same well 3rd time lucky got it back beginning of March even now its still not right

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  • 1 Report review »
    in Preston -

    Asked to pay upfront to come quote for repairs to caravan and any repairs would be deducted from the £250 paid up front. Came and inspected caravan then said any repairs are on top of the £250 no job done so ripped iff for £250 keep putting phone down taking further

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  • 1 Report review »
    in Runcorn -

    Absolutely terrible service. Took my money and left me with an unfinished job. It's been almost 2 months and nobody will return my calls or emails to give me any kind of update. I will be advising people in the self-build campervan community to avoid this company.

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  • 1 Report review »
    in Blackpool -

    Replaced tyre on Sunday they insist pay up front something like 3 times the price inc VAT . The “new tyre” was flat again after 20 minutes of driving the following morning . I had to call a breakdown service. Phoned them said it must have punctured . I am talking to Trading standards.

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  • 4 Report review »
    in Prescot -

    Good service . Loaned me a car and Dave the mechanic did a good job. Thanks R. Lambert

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  • 5 Report review »
    in Manchester -

    Paid for an inspection just before buying a classic T2 Volkswagen csmper. Money well spent. Great company to use.

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  • 5 Report review »
    in Manchester -

    Brilliant mobile mechanic in Manchester. Ive used twice now and happy with the repair work and tyre fitting always at a competitive price. Great 5star service.

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  • 1 Report review »
    in Saint Helens -

    COMPLETE COWBOYS Did not complete work they promised and lied to my face, had to get another garage to complete work. No wonder they made me pay up front.. SAVE MONEY - AVOID!!! (Trading standards involved).

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  • 1 Report review »
    in Manchester -

    !! Dont use this company unless you want to get ripped off,receive unnecessary work , get bad customer service ,pay a lot of money up front ,dont be fooled by the 5 star ratings look at the 1 star ratings i wish i had

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  • 1 Report review »
    in Lancashire -

    In my experience, Fastlanes business model is not well configured for dealing with complex auto-electrical issues, despite their website assertions. Their customer service approach when things go wrong is best described as adversarial: I ended up having to resort to a CCJ in order to gain any resolution.

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  • 5 Report review »
    in Liverpool -

    Mobile tyres supplied and fitted to the front of my Mercedes on the bank holiday Monday. All other places were either sold out or charging an extortionate amount for the call out charge. Lovely mechanics who came out. I would definitely use use this company again.

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  • 5 Report review »
    in Hallowson -

    Mobile mechanics called out for a diagnostics. One hour and 45 minutes later my car was running and fault fixed. It was down to a sensor and a part which they fixed as part of the set price as they gave the part to me at the list price.Great mechanics with great manners who are a credit to the company. £165 well worth being spent.

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  • 5 Report review »
    in Merseyside -

    Two pre-purchase inspections carried out, which gave me complete confidence when purchasing my VW camper. Highlighted problems with electrics on the first camper, that would have been missed. Saved me from buying a total wreck of a camper and offered me a 25% discount for the inspection of the second camper, which I did end up purchasing. Honest, professional and efficient service. Booked in for repair work after discussing restoration work and absolutely delighted with the quality of the body work and re-build carried out so far.

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  • 5 Report review »
    in St Helens -

    Quality repairs and services. Used for mobile tyre fitting and also at the garage in St Helens. Good team of lads who know what they're doing. Prices are reasonable and good turnover with all my repairs completed on time.

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  • 1 Report review »
    in Lytham St.Annes -

    They gave me an appointment, asked me to call them back to confirm, then I tried at least a dozen times to get through. When they eventually answered half an hour later, apparently I'd "missed the slot!!!!" Probably just as well, their tyre was 3 times more expensive than the one that blew out................

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  • 1 Report review »
    in Chichester -

    Totally unprofessional. They carried out a car inspection for me. Said car was in excellent condition no rot on chassis recommended I buy. On year later the car dramatically failed the French not as the total underside was covered in rust. Had been kept in a warm garage and covered less than 200 miles in the year. When raised concerns with the company they showed no interest and stated I must have driven it into the sea every weekend I shall try and sue them as I have been told the cost of repair is more than the cars value. Their response was. “ good luck”. No not use this company

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  • 1 Report review »
    in Macclesfield -

    Ive had a terrible experience using this service, £175 for 1 hour to see why my boat engine wasn't running right, I had to advise the mechanic to bring some tools with him as i didn't think he would be doing much with just a torch. He did no mechanical tests , just ran it, reved it and told me my carburetor was knackered, now they tell me i need a new one, they cant get one , can i get my own lol. They have no landline No , just mobile's, you just get passed around and you don't know who your talking to. They never ring you back and the first time I was expecting them , they never turned up , I waited all morning and when I rang I wasn't on the system even though is paid £175 over the phone. I'm Very disappointed, £175 out of pocket and wish I'd never rang this company

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  • 5 Report review »
    in Manchester -

    Great thankful to the bloke who came out to me who was fast and good at his job his name was Mark funny bloke as well thanks for your help and making me feel at ease will be using again without a doubt.

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  • 4 Report review »
    in Mobile -

    Good service and reasonable price

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