F A Hairdressing

anonymous in Mobile - 7 Sep 13

Oh dear god. No consultation they just told the junior to wash my hair. Then left with wet tuggy hair for 40 mins. I have long very thick curly hair. The first rule of customer service is to actually speak to your client?! No one spoke to me. Eventually I was asked what I'd like done. During my haircut she grunted the odd word to me. Then she handed me over to someone else half way through. What was meant to be a nice treat turned out to be quite an ordeal. ....and I paid good hard earned money to be made to feel like this!