Taxis in UK

Booked this lot for taxi to Gatwick and return pickup. Text to confirm pick had wrong post code. Driver arrived on time but not helpful in terms of luggage. Got to Gatwick on time. Return was something else. Driver was late. Contacting him proved difficult, when we did he asked if we were in the Yellow car park - there isnt a Yellow car park, then radio silence. Called yet again when someone else answered and said he would get hold of him. After more frustration he turned up in the Red car park where we were. Set of on the journey home but didnt have our address in his satnav so got somewhere close and asked if “this was it”, a random assumption. Directed him to our house where he sat in his cab, opened the tailgate so we unloaded bags and closed his tailgate for him. Useless company and useless driver.

We booked a taxi for 4 adults to take us to a restaurant & a return trip. The driver who picked us up was on time, friendly & efficient ( he deserves a very good rating). For the return journey, the company could not come up with a driver and after 50 minutes of waiting & numerous phone calls to them, we fortunately found another means to return home. Alpha cars seem to have a monopoly on all taxi firms in Basingstoke ... sadly they did no fulfill their obligation, so we would not recommend them.

Called a day in advance asking for a 3:15pm sharp service for a school run, even sharing with the operator that if I was not going to be able to make it "my wife would've killed me". Service confirmed and call 30 min before the expected time (2:45pm on the day) to confirm all was booked and ready. 3:15 Nothing!... called and they advise the vehicle was on its way, 3:25 nothing! 3:27 vehicle showed up telling me he was just told about the service. Had to collect my kids at the school reception because of course, I was 10 mins late...

They don't deserve even a one star. I booked a taxi on Friday, wanted it to come on Saturday. I waited 15mins for a taxi, I was in hurry, so I called to Alpha Cars asking where is taxi, the operator said it will be with me soon. Taxi never showed up. I called again and said it's not here so I want to cancel it. They said sorry and sent me a message that the driver couldn't find me which is not true! The taxi never come to pick me up. So disappointed, because of them I was late to my appointment. I will never use them again and won't recommend to anyone.

The company is good depending on what driver you get there is a mini bus driver who resembles Shrek with a Liverpool accent beware he is a greedy bully.

Fast LUXURY service

Great Service, hassle free even with my two children with me while travelling.

I have used this company twice now and on both occasions they have turned up on time with helpful drivers and clean cars. Would definitely use again

Really poor, booked 3 days ahead then didn't turn up, when called I was told no idea when get to me, bad attitude when tried to get information, cancelled ride and they cancelled return trip without letting me know.

very reliable taxi company would always recommend them

Friendly driver and was early very impressed!

TAXI DRIVER RAN OVER MY CAT. BAD SERVICE AS WHEN I RING TO COMPLAIN I GET SPOKEN TO LIKE TRASH.

Terrible service. Do not use. 10 mins after agreed time we were told the taxi was 2 mins away. After another 10 mins we called and were told we didn't have a taxi because they hadn't confirmed it despite having a text to say our taxi was booked. Taxi showed up an hour late after several phone calls.

i called 2 hours before to book a taxi for the required time... guess what.... it never came. Why? Because first communication it was stuck in traffic second communication the train in Netherfield was passing... Result did not make it to my destination, cost me money and waisted my time... Suggestion if you want to get to your destination use any other company except Gedling

Didn't even turn up !!

Excellent service

I have been using Gilbert's over 25 years now.

Really bad, booked with disabled needs explained this was assured of help, but the drive refused any assistance - so mean spirited - what a horrible company

Always provide me amazing and reliable service. Much better than the other local firms. Highly recommended

Paid for group booking gave them a tip in advance big mistake driver miserable & wanted more money give Gilbert a wide berth.

A local family taxi company well established with a great fleet of drivers and nice cars. Polite, punctual and good value too.

Station cars give amazing service at an affordable prices. I really recommend this. .

Bit of an emergency this one after my car broke down. Really got me out of a sticky situation thanks guys well worth the cab fare.

Rude and disrespectful

Jake cars is an amazing service. I really recommend this.

Jake's Cars are a local taxi service near me and were recommended by my son. I use them on a regular basis as I have some trouble walking. The service they provides brilliant. The lady that answers the phone, Debbie, is very nice and the drivers are smartly dressed, friendly and always turn up on time. I would recommenced them to others for the great service.

Jake's Cars are a local taxi company to me that I have been using for a few months now, and the service with them is always excellent. The staff are very friendly and they always turn up on time, if there is any reason they may be a little later than expected they let me know which is great. I cant fault them at all and would recommend them to others.

Just wanted to pass on my boss's thanks for helping him out Sat night he was really impressed with your service and said you really got him out of a hole! Thanks

Absolutely fantastic customer service. You really made transferring a party of 16 a breeze this weekend. Vehicles were spotless and drivers were excellent and careful on country roads. Great punctuality. Thanks so much.

Amazing service. John went the extra mile for us when we broke down and needed to get to Gatwick Airport.

Never use them again absolutely no customer service rude, ignorant and filthy cars

Very poor performance I thought I was getting into a Taxi with a professional Taxi driver, it wasn't he had a very poor knowledge of route just following a sat nav. Very little knowledge of Edinburgh. Next time I will use a black cab from the airport, I used a black cab on my return journey! It was way quicker and cheaper.

Phoned on the 3/ 10 and communicated with a robot . After a wait spoke to a person who booked me for 4/10 at 845 ..Was going into hospital as day patient ..The taxi was 20 minutes late ..I was advised initially I would be picked up by a BMW and then a Toyota. The driver of the Toyota travelled from Preston pans and said he had been allocated the job at 9pm ..The cost was £25.80 for a very stressful and inadequate service

They helped us to get to the airport after an unexpected accient. The staff treated us very professionally (we were stressed) and we got to the airport on time. 10/10, highly recommended!!

Honest driver Saleem called me back after I'd left his cab to point out I'd given him 2 twenty pound notes instead of 2 tenners. many thanks

dropped off in town for a night on the tiles with work mates. All good fare less than I normally pay too!