Woolwich Taxi Service

Luce in SE18 - 29 Apr 22

It was easy to book and driver picked me up on time. BUT when pre booking on the phone I was told I could pay cash only so I went out to withdraw on the fee for my trip to the airport which was a fixed fee stated on the website. Once at the airport I am asked to pay £14 more. I told the driver I only have the exact amount stated on the tariff page on the website so he calls the office to discuss. The person on speaker tells me the website is old, that I should have checked at the bottom of the page when it was built, that I should have asked the exact amount on the phone, that someone has bought the business etc etc. I said if they know the tariffs are wrong they should be informing their customers, and update it. eventually the driver takes out a card machine (!!!) so I ended up paying the higher fee as I felt uncomfortable in the situation. To me it felt a bit dodgy and I am wondering how many people book it thinking they will pay X but end up paying Y.

John in Woolwich - 29 Apr 22

Awful service and misleading prices. They change the rates as they please with the excuse the website is not updated. Make yourself a favour and use other services.

Costumer in SE18 - 19 Jul 21

Rude receptionist, unprofessional and is not even taking time to process the information you give them. This is the second time they hang up on us. Do yourself a service and use another cab company