• 1

    Abbey Taxis

  • 01225 444444

    01225 444444

  • Abbey Hut South Parade Bath BA24AD
Reviews

Overall rating from 12 customers

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  • 1 Report review »
    in Bath -

    10 July 2019 Having suffered a bad fall which left me with a fractured wrist/arm and facial fractures, I rang for a cab to take me to A&E. The driver offered no assistance, was surly and rude throughout, and drove aggressively, causing me great pain. At the RUH he watched me struggling and just sat drumming his fingers and sighing theatrically. When I could not open the cab door and asked him to do so he did, The lack of common humanity and decency to an elderly lady of 75 were shocking and caused me deep distress. I will be writing to the company.

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  • 5 Report review »
    in London -

    We hired Abbey Cars to take us from our hotel outside Bath to the city centre and back again later. Friendly drivers, smart cars and extremely reliable - they arrived on time for our pick-up and when I called to order one to get back, he arrived within a minute. Very impressed.

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  • 1 Report review »
    in Bath -

    We had a taxi booked for pick up and were watching our phones in the lead up since we couldn't see the rd from where we were and it was far too cold to wait outside. 10 mins after the arranged pick up time the company had made no contact. I called up assuming the driver was delayed, only to find out he had sat for 6 mins and then went on another job. Instead of being apologetic, the operator was rude and suggested I 'use my eyes' rather than relying on my phone! There were no signal problems at all, it was perfectly reasonable to expect a phonecall on arrival, but we received nothing. Shocking customer service and expensive, I will not be using this company again, next time I'll get an Uber.

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  • 1 Report review »
    in Bath -

    Abbey used to be very good but since they brought in a new automated system they are hopeless. I waited 25 minutes for an immediate pick-up - it would have been quicker to go by bus. Taxis can come 15 minutes early or very late - the timing is completely random. Friends have had the same experience - seems to have been particularly bad for the past couple of months.

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  • 1 Report review »
    in Bath -

    Absolutely rubbish company and service. Called for taxi and asked how long it would be, 10 minutes they said. After 20 minutes waiting called them again and they said another 10 minutes. Waited for a further 20 mins then called them for the third time. They admitted they hadn't actually even sent anyone yet. Was stating out in the cold for 40 minutes total - had to call another company in the end.

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  • 1 Report review »
    in Bath -

    Booked to go races the day before. Taxi was late so called and they just said they were busy! Taxi turned up 10 minutes late and we missed the first race. Booked taxi back .. waited and waited - called company only to be told they had given the taxi to someone else! Eventually got a cab after speaking to a rude controller. Absolutely rubbbish company and wouldnt recommend

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  • 1 Report review »
    in Bath -

    Possibly the worst taxi experience of my adult life. I booked 6 separate taxis for a hen weekend and every single booking was incorrect. The people answering the phones are rude and incompetent. Do not use this firm!

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  • 1 Report review »
    in Bath -

    Booked early in the day, no taxi arrived. Called later to ask where it was, and we got "Sorry, your taxi has gone to someone else. There is an hour's wait for another one." What a joke. Disappointing, and unreliable. Use any service other than them.

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  • 1 Report review »
    in wiltshire -

    Tried to book a taxi suitable for wheelchair 10 days before needed, promised return calls of confirmation and nothing at all Do not use them, very unreliable

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  • 1 Report review »
    in Bath -

    More than disappointing experience that resulted in my son being stranded at the airport inspite of a confirmed booking. Shabby attitude and response from Vicky. Not impressed rock on Uber!

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  • 5 Report review »
    in Bath -

    Not bad

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  • 1 Report review »
    in Bath -

    Waited for half an hour, phoned twice to be told taxi was on its way. Walked off and got an Uber instead. Thanks Uber!

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