Capital Cabs

The Pig watcher in Abertridwr - 15 Aug 22

COMPLETE AMATEURS. WITH INCOMPETENT TELEPHONE STAFF. AS SOON AS A COMPANY WITH HALF DECENT BUSINESS KNOWLEDGE DECIDES THAT THEY CAN DESTROY THESE SCUM THAT DONT WASH AND HAVE NO BRAIN TO ANSWER A TELEPHONE COMPETENTLY. UNTRAINED STAFF THAT LOOSE BUSINESS HAND OVER FIST. WHEN I GO INTO COMPETITION WITH THEM AND DESTROY THE 02920 777777 NUMBER.WHICH BY THE WAY THE R E T A R D BEHIND WHAT HE THINKS IS HIS SAFE HAVEN WITH TAXI DRIVER BACK UP TAKING AND BEING A P I G WHEN ITS BUSY. WATCH WHAT HAPPENS TO THE PIG !

Charly in Cardiff - 31 Oct 21

Having used Capital for 5 years and only them, after todays service I will never use them again. Twice I booked a taxi on their app- I received absolute NO notifications that either bookings were cancelled. We waited 20 minutes, in the cold and rain and I have bad sciatica at the moment so i was in excruciating pain waiting. Finally I rang, when there was no updates on the app. I was polite and explained that there maybe there was a problem with the app to be talked over and interrupted by THE most ignorant, rude dispatcher! God knows what this woman is doing working in customer service! Shed be better off working somewhere you dont have to work with people!! She would not let me talk, tried to fob me off with excuse and was the most unhelpful person I have ever come across! She wouldnt even let me talk to explain the situation properly!! Added to the fact this cardiff based company has no taxis for central cardiff is just ridiculous!! Theyve lost a good faithful customer today

Olive Powell in Cardiff - 27 Sep 21

Very poor service booked a cab the day before for a hospital appointment on the day no cab phoned twice given excuses. Had to drive myself so arrived late to my appointment which resulted in me not be able to have any sedation or local anaesthetic making my hospital experience very uncomfortable. Phoned to complain again given excuses I should have be a priority as I booked the day before and it was a hospital appointment. Will not be using or recommend this firm.