Cab Call

Miss Paterson in Longfield - 13 Apr 18

Very disappointed with this service, I booked a taxi in plenty of time to get to my destination on time, to find out they had dispatched my taxi to the wrong road in a town 15 minutes away! They have made me late when I should have arrived in plenty of time. Taxi finally arrived at the time I should have made my destination. I had to call numerous times to get this sorted.

Andrea Morgan in New Ash Green - 14 Mar 18

I booked a taxi several hours before, but it was still 20 minutes late. I needed to catch a train and had left plenty of time. Phoned up twice to be told first time it was on its way. It wasn't until I came off the phone the message pinged up - so I'm guessing they'd only just remembered. Rang again to be shouted at by the receptionist, saying that the driver was having to help an old person and did I object to that? When he arrived, it turned out he hadn't been helping an old person at all, but had driven from Bluewater, 20 minutes away, where he'd only just got the call. In other words, she lied. I missed the train I was aiming for. The one star is for the good driver, but sadly 4 stars taken away for her rudeness and inefficiency. Used to be a reasonable company but apparently the company's been taken over by a bigger one. Will not be using again.