Coalville Yellow Cabs Ltd

Kat in Kegworth - 5 Jan 21

Needed a lift to and from garage as my car went in for MOT, not only do you get a text to say when your driver has been dispatched - you can track them too. Woman on phone very helpful and friendly and taxi driver lovely too. Would definitely recommend this taxi service

L in Coalville - 1 Jan 18

Taxi driver was incredibly lovely but the women (I spoke to 4 in the end) who I spoke to on the phone were rude and disgusting. After our taxi came 15 minutes early and then left after 5 minutes when we didnt come outside (even though we thought he had another 10 minutes before it even arrived) we called the company who said straight away that drunken people are the bane of their lives and they hate dealing with calls of missed taxis and she didnt want to deal with me. When I asked why they left early she said she didnt know and she didnt care then hung up. I then rang again and asked if another would come and they said it would arrive in 15 minutes. 40 mins later the taxi arrived I called them up again saying it wasnt right that they said 15 mins and it took 40 she would not let me speak said she didnt care if I froze in the cold and that I should have been outside 15 minutes earlier the first time then put down the phone. We then were charged £10 more than quoted. Disgusting

Emma in Coalville - 19 Jul 17

I ordered a cab at 9pm to collect myself and some friends from an event at 11pm sharp. I was advised of a meeting point and was there five minutes early. At 11.15pm I telephoned to ask where my cab was, the bored and indifferent woman at the end of the line said that “someone else has taken it, there isnt anything we can do. Ill send another one”. I expressed my displeasure at this and asked why this had happened given that I had specifically discussed the potential of this situation arising when booking and was told categorically that their cab drivers NEVER gave away fares when booked. The woman sighed and put the phone down. Twenty minutes later, still no cab. I telephoned again and the same woman was deeply irritated that I had interrupted her coffee break and said that yet again my cab had been taken and she would, yet again, send another one. Please dont use this company, they have no morals, no customer service standards and an inability to tell the time.