• 1

    Albatross Cars

  • 01332 345345

    01332 345345

  • 14a Midland Road Derby DE12SN
Reviews

Overall rating from 15 customers

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  • 1 Report review »
    in Derby -

    Terrible service, do not use! The last few times I have used albatross they have just got worse and worse! Driver tried (multiple times) to go the wrong way on well sign-posted roads and would have gone the incorrect way on a dual carriageway if it wasnt for me shouting at him not to turn and go the wrong way up the road! Very worrying that he is driving people around with seemingly no awareness of road signs or frankly common sense! Then I got a taxi to take me to the train station in the early hours, booked it well over 8 hours in advance and it turned up late - meaning I missed my train and had to pay out for a new ticket. When I called to complain they wouldnt do anything about it and went on to argue that I should have requested the taxi to pick me up an hour before my train (even though the car journey from my house to the station takes less than 10 minutes!) absolutely ridiculous when you consider they had many hours notice of my booking and had plenty of time to prepare!

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  • 5 Report review »
    in Nantwich -

    Very pleased with service in Derby. Quick, friendly, prompt and use clean cars. Don't rip you off and keep you informed via text messages. Highly recommended.

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  • 1 Report review »
    in Derby -

    just a poor all round. From booking to late arrival and unhelpful drivers. Do not use them.

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  • 2 Report review »
    in Derby -

    Used albatross regularly for years no complaint. Today was my third time that theyve let other people get in our taxi, so weve been standing there like plebs waiting for it to not come. Know this to be true as after Ive called to query why its not here theyve said it will be a few mins then I get ANOTHER dispatched message. Why bother asking for name and drop off location.

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  • 1 Report review »
    in Derby -

    Booked a taxi, said would be 10 mins 40 mins later was still no here. Phoned up dispatcher said was 2 mins always, taxi still never turned up.

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  • 1 Report review »
    in Derby -

    Books for 18 left two of us for over 90 mins, then didn't answer phone or asked to hold and hung up

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  • 1 Report review »
    in Warwickshire -

    very poor. Had a party of 12 booked to go to a wedding via minibus Bus did not turn up and when I phoned to find out where it was they said the booking hadn't been confirmed. That was nonsense as three emails had been sent between myself and the company. Eventually they sent one car! Further phone calls and two further cars arrived. One extremely tatty and dirty inside. Considering this was a wedding the service was shambolic and made our party late for the wedding

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  • 5 Report review »
    in Mackworth -

    Excellent service getting my dad to and from a hospital appointment. Prompt service with caring drivers.

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  • 5 Report review »
    in Derby -

    App is amazing works very well.

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  • 1 Report review »
    in Derby -

    Ordered taxi for our family to take us home after a lovely evening. The evening was ruined because the taxi driver refused to take us because we had a small dog. Driver was rude and left us stranded with a 12 year old child who had just had surgery. Will never use these taxis again!!!

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  • 1 Report review »
    in Allestree -

    Called for pick up, advised to walk across town center alone to meet driver at 2am, charged £7.00 when meter showing £5.40, feeling very intimidated by drivers attitude, still waiting for apology and reimbursement from Albatross, will not be using this firm ever again, very scary being alone in the taxi with just the driver, I was just glad to get out of this cab

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  • 1 Report review »
    in Derby -

    Called a taxi for 10 people. Once they were outside they called me 15 times within 3 minutes when I was trying to round everyone up. Got a text telling me I'm barred then got 5 more phonecalls harassing me saying he's ready to leave. Yet I'd been barred? Looked out the window and even though I ordered a taxi for 10 people only one small car showed up so wasn't enough for us anyway! Been a loyal customer for years but had some majorly bad experiences. This was the final straw. Never again.

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  • 5 Report review »
    in Derby -

    Best service with friendly workers n talkers better than ANY other taxi service around

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  • 5 Report review »
    in Littleover -

    Service is top rate, friendly drivers and call centre staff coupled with cars that turn up on time and are in pristine condition! I would recommend them to ANYONE!

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  • 5 Report review »
    in Derby -

    Recently started using Albatross cars. As a frequent user of private hire taxis i feel Albatross are the best in Derby. Always on time and very professional. Very pleased. Highly recommend

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