A 2 B Private Hire

H and M in North Berwick - 27 Oct 18

Drivers and cars 5 stars, Manager minus 5. As two 80 yr old ladies we paid A2B return to Edin airport 3 times a year for 4 years. In July 2018 the taxi didn't turn up for prebook at airport at 00.50 am though 2 times we'd phoned from Greece to reconfirm but only got voicemail. Had to pay £95 (extra £30) for taxi to North Berwick. Learned that their booking mistake had pick up for 12.50 midday. Manager brazenly ignored our complaints by email and registered letter, and Council Licensing instruction for them to take action. Owner of AtoB has badly treated 2 old people and good customers, and ignored the Council, thinking he'll get away with breach of contract over fare and breaking taxi licensing regulations by treatment of customers. Mistakes can happen but if a firm makes recompense, that shows the quality of the firm. Elderly customers had to pay for A2B's mistake. No apology, no recompense for distress and extra outlay, no goodwill gesture. No further custom from us. HM and MM