Carmiles

Anna in Filsham Road - 19 Nov 21

I travelled with car mil s today and the service was excellent. Both taxis arrived on time or even earlier, as I asked for it to be as early as possible in the morning to take my son to school and myself to work. I couldn't find any other taxi service available in the morning. Both taxi drivers were pleasant, professional and kind. The morning taxi driver stopped as close to the school as possible and the second took some shortcuts on my way home as I was in a hurry. I found the service really great so thank you! The numbers of the drivers were 497 and 408. I highly recommend:)

georgina in hastings - 21 Sep 21

I ordered a taxi to take my daughter to a dental appointment. it did not arrived!!! called to question it! was told i never booked with them! the call was on my phone. will never use again

Alison in Hastings - 27 Jun 21

Very pleasant and polite driver. Arrived on time and received text to confirm booking and when they were en route to collect us. Will definitely use again

Mark in Conquest hospital - 22 Jun 21

The driver was driving too fast. My wife is pregnant she is very scared. and vomited a little in the car. he demanded $60 for car wash. and impolite attitude towards customers. He also ran the wrong way. wp64npx this is the driver's car number.

Ex customer in Hastings - 12 Jun 21

Booked a taxi to drop off my kids and then bring me home. After dropping kids driver said there was no booking back home and he had another job. Started driving and contacted office who told him to stop, make me pay and get out of the car! I'm disabled and refused. Eventually he did take me home but what appalling customer service. Will never use again.

Beard in Hastings - 23 Feb 20

Not good early Monday morning 530 or Saturday evening no cars

Judy in Hastings - 25 Sep 19

Took a Carmiles cab from Hastings to Northiam Great Dixter House and Gardens. £19. Rang for return cab and was told that it would cost £24.99 including a booking fee. Then told I had to pay with my mob phone. Could not as I dont have a money system on my phone. Spent an hour trying to find another can company with no success. Finally nice lady at reception at Gt Dixter offered to pay Carmiles with her system and we gave her cash refund. Ih 45 mins waiting for me and my friend both in our 70s. As I have used Carmiles every week for ten years from my home in Hastings (as I explained to their man on their phone) this seems WRONG. Driver when he arrived was charming.

Tracey in Hastings - 31 Aug 19

Appalling. Will never use again. Book one three hours in advance to get me home from work, three times in a row the taxi was twenty minutes late!!! Had to repeatedly call, and was repeatedly told a car was only a couple of minutes away. Only excuse given was that they are busy, not the reason the drivers gave me, if so busy then why accept the booking!!! Absolute abomination of a service.

Emanuel Flecken in Hastings - 18 May 19

Just been aggressive verbally abused in the street by one of the drivers outraged behaviour take him off the road. They are a disgrace to Reputable taxi drivers.

Dorris in Hastings - 9 May 19

I was verbally abused & threatened at ASDA St Leonards branch by one of your drivers & I wasn't even waiting for a cab .He drove a red Ford ( I won't give the reg but I know it )So I won't ever be using this company again

J Kinsella in Hastings - 13 Feb 19

I will not be using this company again.Ordered a taxi from them and waited half an hour.I called again and was told that the taxi had turned up and waited for me but I was not there.I was told that they had waited at another entrance,there is only one entrance for taxis unless they have a pass for the barriers.I was then told I need to re order a taxi and wait another 30 minutes.General attitude from them that they could not have cared less.Totally disgusted.

Barbara in Hastings - 31 Jul 18

Live around the corner from them, used them almost every day for a year and was very happy with their service. Lately they have turned up late several times, then completely failed to show up for an important appointment. Dispatch was unhelpful and unapologetic, so I'll now be using their competitor. Based on other recent complaints on here, it looks like they need to get their act together.

Suzanna in St Leonards - 13 Jul 18

I have been using this firm on and off for 6 years since moving down here and no problems whatsoever. Nice switch operatives and nice drivers. Truthful too, so if they tell me there's a no availability they don't pretend otherwise and my transport always arrives in good time.

Lisa in HASTINGS - 5 Jul 18

I have been using this company regularly for about six years now. On average at least three times a week as I have a disabled child. Recently just one of their telephone staff has decided that she will not accept calls from children. I am phone phobic. This was explained to the woman. She knew my son had been ordering the taxi for years, she knew my address off by heart. Whilst I do appreciate children play pranks, she knew my son was genuine. I've had no problems with any other member of staff. I feel she has abused my mental health disability. Shown no respect for my loyalty. Now she has cost them. I will not use this company ever again. Should contact the newspapers really. Totally disgusted.

Sharon in Hastings - 19 Jun 18

Will not be using again rang for a cab last night said it would be 15 minutes didn't turn up rang to find out where it was and said they didn't have a booking for me i explained that we had been standing outside with my 83 year old father and was told if I wanted a cab it would be another 10 minutes told them to forget of terrible service

Sarah in St Leonards On sea - 7 Jun 18

If I could give no stars I would. Awful, awful company. The drivers will deliberately go the long way round to clock up more money. They start the meter running at £3.50 before you've even got in the car. They double park in my road so you can't get past, I get cut up by them on a daily basis and one guy sits in his his car, radio full blast and revs the engine at 6am in the morning for 20 minutes before driving away. I refuse you use their "service".

Tracey in Hastings - 15 Feb 18

I wish i could select no stars. Absolutely awful experience with Carmiles taxi 'service', and i use the word service with a lack of meaning as none is provided. I requested a taxi to take me to work hours in advance. When the taxi failed to arrive within 10 minutes of requested time, I called and was abruptly informed that the job would now be 'put out', with another 8-12 minute wait. No apology or regret. People request taxis at particular times for a reason. Subsequently i was late for work.

Diane in Hastings - 11 Feb 18

Absolutely awful, I have used this company around five times a week over last eight years but lately it has been a very poor service. Last week and tonight I booked a taxi in advance. Got a call back so went straight outside within 3 minutes. Saw the taxi drive away but we had twenty steps to go down. Phoned them to ask for it to come back however the controller was extremely rude and argumentative saying there had been two call backs and they waited five minutes, completely refused to accept that there was only one call back and only 3 minutes wait. Refused to send one back and told me should have been waiting outside I was a lone female at 12.30 am and awful weather, tried to explain this but he put the phone down on me. Last week kept getting call backs but taxi was not outside, phoned and seems the driver was lost, I gave directions but controller would not listen, rude, aggressive and completely no customer service. I certainly will not use them again and neither will my company.

Mollie in Pinders road - 18 Jan 18

I use this service with my son roughly twice a week. Ive never had any problems. They always come within 10 minutes

Terry Anderson in St Leonards - 1 Jan 18

Absolute terrible service on New Years Day! I phoned way ahead and booked a taxi for 01.30. They said yep we have a busy evening so it would be between 01.30 and 01.40 so on New Years morning I get a call telling me my taxi is on its way. We say goodbye to our friends and put our shoes and coats on. As we get outside I see the taxi driving off. So I phone carmiles to say that the driver has abandoned us. The guy on the phone is shouting its your fault mate he has been waiting for 9 minutes I simply explain well phones time stamp calls in and out and basically we had 3 minutes between a call to say the taxi was on its way to when it drove off. No help, so rude and 45 minute wait at a minimum for another taxi. Understand its a busy time for them but a little customer service wouldnt hurt!

Linda Oliver in St Leonards - 1 Jan 18

We used this company for the first time to get us home from our new year's celebration and will definitely never be using them again. The cab was booked more than a week in advance. We were asked to pay the full amount of £55 in advance as the pick up was out of town. I went to the office and paid in cash and got a receipt with all the pick up details on it. We were waiting outside around 10 minutes before pick up time which should have been 00.45. When the car had still not arrived at 1 am I gave them a call and was immediately told that they had been and gone because no body was there. This is obviously their standard tactic. I pointed out that we were outside well in advance and that the fare was pre-paid and I had the receipt with me. I was then told that the computer showed the payment was still pending and there was nothing more they could do. Before I could complain further the call was disconnected. They eventually agreed to send a cab out an hour later than it should have been

Max in Hastings - 6 Oct 17

when u book a cab a day befroe u want it they still trun up late on the day not good

Jo Sams in Hastings - 4 Oct 17

We switched to these guys after being let down horrendously by another leading local name lately. All was well for half a dozen journeys or so, and then three times we were lied to about where our taxi was. Clearly it wasn't where it was meant to be and on all occasions, turned up 15 minutes later. On one occasion, ironically, it was early; when I went outside to meet it (I hadn't seen the text saying he was arriving), he'd driven off and they had to order me another one. When I called up, they said: 'Our drivers have got better things to do than wait for customers.' Like what?

A in Hastings - 6 Sep 17

Very rude service! They said to wait for 45 minutes and they arrived after 106minutes. When we reported to their phone, they dont even apologize, ask you for 100quid if they prove you're not waiting for 15 minutes. The hell. Rude service Wont even offer you an apology. Dont inform you why cab is late. 1 star but I wont even give them any honestly

Claire Welham in Pennine Rise, Hastings - 4 Jul 17

Have been using Carmiles for the last 7 years. I find them Excellent. Very reliable, Nice Drivers, Good Service and Reasonably priced.

Will taylor in Hastings - 27 Jun 17

Atrocious. No control over their drivers and lord help you if you have a problem as they won't listen. Sadly they have pretty much a monopoly on the town having bought out almost all of the other forms. Avoid if you can by going to another more reputable firm

John Barrow in Clive vale Hastings - 17 Jun 17

Very good the best in Hastings top drivers top staff

Mr D Fresh in Clive vale - 17 Jun 17

Great drivers The best F##k the rest

A******* in St Leonards - 1 Apr 17

I do use them . But most of drivers nice at the same time so many drivers grumpy misuse the root for longer root for. Sake of 20 extra . & don't talk to their customers. Feel abit uncomfortable. But I am a taxi driver I can understand it . Might had a bad day .

prpti in hastings - 14 Sep 16

i am very disappointed with this company, i always order taxi almost everyday and the customer service has never been good. The man whom i spoke to was rude and hung up on me twice. Never gonna order cab from this company!!!

Sarah in Hastings - 29 Aug 16

I never write reviews, but thought this firm are brilliant, first time I used them and being bank holiday weekend, we was told up to 30 min wait which was good, but they turn up in 10 min, coming home told up to 15 min wait but they turn up in 5 min. Lovely drivers as well. Would definitely use again.

Ana in Hastings - 1 Mar 16

Never told the right waiting time, needed to go to an appointment was told 20 minutes, after calling three times and being told the taxi was 2 minutes away each time still waiting 45 minutes later. TERRIBLE SERVICE and they run their employees to the ground. DO NOT USE