• 1

    Steve's Tyres

  • 01298 70011

    01298 70011

  • Elite House 79 Dale Road Buxton SK176NE
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Overall rating from 1 customers

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    in Near Buxton -

    Midweek, ordered tyres to fit Saturday morning. They ordered wrong tyres but I noticed when they called to confirm. Visited Saturday morning, they were too busy to fit. Given a time to return in afternoon. Cancelled my afternoon plans, went back at appointed time: receptionist apologised - running late; she was interrupted by breathtakingly rude, obnoxious, verbally aggressive tyre fitter who said they run on a first-come-first-served basis and wouldn't fit my tyres today (receptionist looked suitably mortified). Two, one-hour round trips, my Saturday wasted, no tyres - they could have phoned me to let me know. Accept they were busy (modicum of organisation might help manage workflow), but do not accept rudeness. Maybe unlucky with this staff member, can't comment on quality of work. Apparently they've a good reputation locally and other staff members polite. Suggest they educate some staff about customer service - or keep them away from customers. I won't be going back.

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